Nice experience shopping in Welcia Orchard mrt. Good discount and the cashier (Ms Goh Jing Ying) is nice and super patient, she explained the benefits about join Welcia member and stamps collection, and suggested some good discounts. Very helpful! Thank you so much, Ms Goh! 😊 …
b H
1
This outlet ,morning spec ch cashier not v pleasant n friendly.As compared to other outlets
Marina Marina
2
I have always enjoyed the great service at Welcia however the manager at this outlet lacks any interest in serving customer. His staff was very kind to assist me to get a replacement i needed for a product i wanted to change. He then outright said no, there is no exchange for items from other outlets.
I went back to the original outlet i purchased from and they said the policy was ok to change at any outlet 🥲
Kartini Belle
5
service staff was helpful helped me sign up as member. smooth transaction and i am happy with the selection of beauty stuff this brand has to offer .
princess
1
Terrible service. Only had one price tag for product (saline solution). Shelf had 2 packs of 10ml bottles attached to each other and tag was for 20 ml. Naturally assumed the price for 20ml was for the 2 bottles. Brought to the counter only to find out it was for one bottle??? Cashier even told me they have their own price when it's not even there... No apologies whatsoever. Terrible.
BamBam Sweetie
1
I had a very disappointing experience at this store. Yesterday, I bought an eyeliner after seeing a sign that clearly stated shades 01 and 03 were 20% off. I double checked and picked shade 03 but after paying, I realized no discount was applied. When I went back to the counter, the male staff simply told me the promotion had already expired.
If the promotion is over, the store should immediately remove the sign instead of misleading customers. This is very unprofessional and creates a bad shopping experience. I bought several items, and only after leaving the store did I realize I had been overcharged.
Shoppers, be careful always double check the price before paying. I will think twice before coming back to this store.
L Chan
5
Has always come here to get the Ishokudogen mask — super comfortable with a soft fabric that feels great on the skin. The rounded corners don’t irritate & the fluffy, flat ear loops don’t hurt even after long wear. It’s a very popular item & often sold out.
Dropped by yesterday (21 April 2025) but the store is currently closed for renovations.
Florence Leow
5
🟨Welcia-BHG
( Japanese pharmacy store) Ngee Ann City mall 🟩#B2-39, Singapore 238872
💜 Ms Nur Fateha, a young, cheerful and polite lady, attended to us. She is an awesome staff member:)
🩶 When I asked about the Japanese toothpaste specifics, Ms Fateha was able to explain in detail to me the toothpaste characteristics and aroma and etc.
➡️ This shows clearly she has passion for the job, and her deep intricate knowledge of many of the products on hand tells me she had taken time to study the store's products ( 🟨 just like what I had used to do in my father's bookstore).
🟩 I have been going to this Japanese pharmacy at Ngee Ann City B2 level = because I prefer the service here, compared to the lacklustre sales staff in Guardian and Watsons. 🟧 For me as a customer, good service is SUPER important to me.
littlebitofnoms
5
Love this Japanese drugstore. Huge selection of lifestyle products, at a great price! Always a pleasant experience here, and love how big this store is! Definitely my fav welcia store in Singapore!
Chris Goh
1
When checkout, we were served by the store manager. She is so rude. She throw the product on the table after she scan
The whole time, she was looking at her phone when passing the receipt. This will be the last time we visit.