30th July, 3pm
I bought a bun from breadtalk to eat here at Toast Box - have done this multiple times across many other outlets with no issue. Guy on cashier duty told me that no outside food is allowed here and I calmly tried to explain that I was eating a bun from bread talk. He continued to explain that I’m not allowed to eat that here because they are technically not the same companies and told me to leave. I told him I have done this many times at other outlets before, he said ‘maybe others allow it but not this one’. I left already feeling very sour about the situation because I was only eating one bun and there was a free seat. I had no intention to hog.
I stood outside to eat instead and went to Toast Box’s Facebook to verify my own knowledge of eating BreadTalk bread here and true enough it was allowed, although they highly encourage (not mandatory) customers to purchase a drink, which the man did not explain. When I showed him the that I was right and that he could have just offered a solution of simply me buying a drink, he insisted that that was one of the first things he told me to do before asking me to leave but I had 0 recall of that happening, or even him being nice or helpful on any front. I felt gaslit and clearly it was a situation of his word against mine
I’ve read other reviews showing bad attitude of one of the guys working here and it sounds like the same guy. Whoever that is needs some major attitude adjustment or is not fit to work in customer facing situations.
Such a bad experience here and I felt very unwelcome and wronged. Never visiting here again.
dEtRoiX 86
5
Is there a need to write food reviews for toast box? No. Is there a need to highlight exemplary services for a household name with many toast box outlets? Yes. I find it really amazing that the staff members on duty on31 mar 5+ pm were quite a coordinated bunch. They were friendly and helped with our orders but what's notable was how they handled unreasonable customers professionally when a group of 4 (2 middle aged + 2 elderly) apparently wished to storm in to chop seats and even hurled nasty comments in Cantonese but the staff still remained unfazed and still attempted to resolve the matter. I would have simply left them stranded so kudos. Hope to shed some light on some good services which is sorely lacking in SG ( as compared to other countries like Japan)
On the food. Toast box. Please for convenience sake jus crack the egg for us the way yakun does it or at least offer that option. Or provide tissue so if eggs get into our fingers we can wipe it...
Leonard Wee
3
Cramped and not very comfortable seating. Got there at 1pm and took the last curry set. Nothing else were available except bread and eggs. Disappointing. Quite ridiculous pricing like most singapore food stalls. But decent coffee.
freckle stories
3
Local breakfast. Options of traditional toasts/thick toasts or soft buns set that comes with 2 soft boiled eggs and a drink. If looking for something heavier they also have options like laksa, chicken curry, etc. There now is also the option of multigrain bread! Very fast and efficient. Casual place for a good dose of local breakfast.
Tuan Nguyen
5
Small place but comfortable to sit and enjoy my Laksa and traditional coffee