Pei Wen Ow
Stumbled upon this store with a friend yesterday (6 Jan) during their ongoing promotion. We were fortunate to be assisted by the store manager, Ng Chen Wem. Her exceptional service left a lasting impression. Ng Chen Wem was not only helpful and patient but went above and beyond in introducing and explaining product details. She provided personalised recommendations based on our skin types, effortlessly managing our simultaneous inquiries about different products. Ng Chen Wem's professionalism truly stood out as she seamlessly navigated between assisting my friend and I. Even when we were exploring different products and asking various questions, she remained collected and attentive. To enhance our experience further, she even took the initiative to calculate our purchases, ensuring we maximised the value and benefits of the promotion. Having worked in customer-oriented retail myself, I appreciate and recognise Ng Chen Wem's commitment to maintaining high standards. Her dedication makes me confident about returning to this store for future purchases. I wholeheartedly give this experience a 10/10 and highly recommend this store, thanks to Ng Chen Wem's outstanding service. It was an exceptionally pleasant shopping experience, and I look forward to coming back.