Reviews for Sonos Flagship Store by TC Acoustic Wheelock Place
M.Q.
5
I recently purchased the Bowers & Wilkins Zeppelin Pro Edition from the store and I am satisfied with my purchase for home use to play music. This speaker is exceptionally powerful and meets my requirements. I was assisted by Reuben and Pang, whose hospitality and advice were invaluable. I would also like to extend my gratitude to Yu Chu, who arranged the appointment for my visit to the store. They were incredibly welcoming, professional, experienced, and helpful throughout the entire process.
During my visit, I was seated in a private room to test out the models I was interested in, which was an excellent touch. As it was peak hours and securing a ride service was challenging, Reuben assisted with my ride booking and Pang helped carry my purchased item to the taxi stand. Their efforts in going the extra mile to ensure my satisfaction did not go unnoticed.
I sincerely appreciate the exceptional service provided by the team and their commitment to customer satisfaction. Keep up the excellent work!
Rena Lee
5
We had the best service and demo service on the Sonos Ultra Arc after comparing with other brands! Ruben attended to us, knowledgeable and very patient in explaining the sound system very well. Very happy to purchase the set from him .
Zhang Min A
5
Many thanks to Reuben at Wheelock for his excellent service provided! Even though the shop is not supposed to handle warranty cases, he helped any way and solved the case a lot faster than I had imagined. I left as a happy customer
A P
5
Amazing vibes. Reuben is very friendly and knowledgeable. Great knowledge and able to answer all my questions, gives great recommendations. I didn’t intend to make my purchase immediately but could not help but to make my payment on the spot as I am too eager to try the product. Highly recommended.
Ah Yong
5
Lionel
Outstanding Service and Product Knowledge
I had a great experience with Lionel while exploring various ear piece products. He demonstrated exceptional patience throughout the process, taking the time to understand my preferences and explain the features of each product in detail. His recommendations were spot-on, guiding me toward the ear piece that best suited my needs without any pressure.
What stood out most was his ability to match products to user preferences with clarity and confidence. His deep product knowledge and thoughtful approach made the entire experience smooth and enjoyable. I truly appreciate the excellent service and would highly recommend him to anyone looking for expert advice and a pleasant shopping experience.
Chai Lin Lu
5
Excellent Service from Mindy!
I recently purchased an earphone from Mindy(Causeway point)and I’m extremely satisfied with the experience. Mindy was responsive, helpful, and ensured a smooth transaction.
I highly recommend buying from her—great communication and trustworthy service. Will definitely shop with her again!
William Ang
5
Bought a set of Sonos Ultra Arc and Sub 4. It gives a great sound experience. Thank you very much to Reuben for setting up the system. He is professional to explain, and gives the takeaway tips to link and operate the audio-visual media with the Sonos system. Five stars to Reuben.
Sim Sheng Xue
5
Mac and Jeremy is very helpful when I was looking for headphones here. He patiently explained and let me experienced the B&W, Sonos and even the Apple max headphones. Highly recommend!
C C
5
I walked in without an appointment, not realizing one was needed, but the staff was still very accommodating and helpful. Special thanks to Macus for being so patient and assisting me with my warranty issue. Really appreciate the great service despite my oversight!
Marcus Khoo
5
I am really thrilled to finally find a very comfortable pair of headphones that connects directly with my Sonos soundbar and allows me to watch my movies with great sound but not disturb anyone late at night. I also got a pair of beautiful white/silver height-adjustable stands for my surround speakers. Thanks, Matthew (part-time Sonos staff stationed at Harvey Norman (Millennia)) for thoughtfully suggesting that I visited Sonos Flagship Store at Wheelock Place where I was attended to by Reuben who patiently showed me the quality of Sonos products, that they are really of reasonable value and that they meet my needs well. I am also assured of good after-sales service as I can get help easily if I needed any guidance in using the sound system. Thanks, Reuben & Matthew! 😄