Reviews for Shoe Mo - Shoe Sneaker Cleaning Services
Jeong Papi
1
Send 2 shoes for DEEP cleaning. Some parts of the shoe looks dirtier than before. Clearly never touched on the soles. Please please please see this review before going there.
Arsianne Sanjaya
1
Honestly, terrible service from start to end. I'm questioning how legitimate the other reviews are. I'm an actual consumer and person should you doubt my review. Just my advice: take your business elsewhere to refrain from emotional distress.
I had dropped of my doc martens for deep cleaning. They said it would usually take 3 days, but due to high volume they needed 1 week. However, after 1 week I had heard nothing from them. The website Shoemo provided to check the progress of my shoe is basically useless as they only had 3 status (see picture) i.e. it was "In Process" for 2 weeks... I had to call them at 1.5 week before they promised to get it ready by end of week. Not having any choice, I waited.
Come Sunday (pick up day), I came around 2.30 pm and saw the store light shut off + door locked with no sign notifying they were out for lunch. I only found out they were out for lunch by sending a message on Instagram... Yes, Instagram. Because I called all the phone numbers and voila, no one picked up - why am I surprised. I waited for 30 mins eventually.
When the staff finally passes me my docs... I found that they totally scrubbed off the top bit to smithereens (see picture). The inside of my top bit was peeling when I dropped it off. But rather than attempt to preserve, they peeled the exterior right off too.
As completion was late and I'm flying off to the UK tomorrow I honestly don't have time nor the energy to get a new pair of shoes. If I knew this was what was gonna happen I would've honestly gone ahead to buy a new pair of shoes as opposed to spend $40 to piss myself off.
Kyungwon Park
1
The way they run the business is NOT professional AT ALL.
I got my shoes cleaned and needed to pick them up, but last week they closed the shop the whole week without any notice through email or whatsapp.
They just updated their business hours on Google
When I visited there, the shop was closed.
Okay fine, maybe I should have double checked Google before collecting my shoes.
What's worse was this.
Today, which is Monday, I checked their opening hours on Google before I go and it says the shop is opened from 12 to 18 so I went there before 12 and waited for more than 30 minutes.
As you can see the photos, the shop was not opened.
I whatsapped the CS and got no reply until now
So I had to go back home again
When can I collect my shoes?
Elaine Yan
5
I’m happy that the stain on my sneakers removed. Amazing service and friendly staff.
Jamues Nicholas Ng
1
Had a very bad experience with this company. I did used their services 2 years ago and it was way better than it is now.
Based on Google information opening time was 12:30-8pm, arrived at 12:30pm only to find out the store is still closed. Their opening hours are not updated, and had to go through different channels just to contact the right person. Their email gave a Malaysian WhatsApp number which then gave me a Singapore number to contact.
Only from the WhatsApp did they mention their opening time is 2pm.
The staff then told me the shop would be opened at 1:15pm.
Overall it’s not a pleasant experience and I think their service could be better with more updated information.