Careful not to arrive too early, they removed the waiting area… instead of keeping a sitting space for theatre customers, they are replacing it by overpriced “coffee shops” that sell you the waiting space for the price of an additional movie ticket.
They profit from the good location and have increased the prices again but the service of a supposed “premium” experience doesn’t follow.
princess
5
HOLYYYYYY
Fire and ash in imax 3d was great. a HUGE difference. Type of movie that needs to be on a big screen. Ts can get very cold second half of the movie i was dying. Come here for authentic spiritual experiences to make life better.
Ashley Liew
5
Been watching movies at Shaw Theatres at Lido since I was a kid 🎥 Glad this cinema is still going strong! Perfect location in town. The IMAX cinema is amazing including for our Wicked For Good movie tonight! 🙏🏻 …
oXRYSTALo Ong
4
Shaw Theatres Lido: A Mostly Positive Experience with Some Quirks (4/5 Stars)
Rating:
• Atmosphere: 4/5 (Clean and modern, but the theater layout has some unusual quirks)
• Seating: 3.5/5 (Snug seats with limited legroom, but not unbearably uncomfortable)
• Sound Quality: 5/5 (Excellent sound quality, immersing us in the film)
• Service: 4/5 (Friendly and helpful staff)
Overall: 4/5
Donkey and I spontaneously decided to catch a movie at Shaw Theatres Lido, hoping to see “No.2,” without checking the website beforehand. We were disappointed to find it wasn’t playing there, highlighting the need to check the website in the future for clearer communication of film availability at specific locations. However, we quickly switched to “Detective Chinatown” and found our seats in Theatre 7.
Theatre 7 is smaller than average and has an unusual layout, requiring a bit of a walk to reach the upper seating area. However, the sound quality was excellent, immersing us in the film. The movie itself was enjoyable. Although the seats were a bit snug, with limited legroom and fixed armrests, they weren’t unbearably uncomfortable. The ticket and food counters were located at opposite ends of the building, which was a minor inconvenience. The staff were friendly and helpful.
Despite the minor inconveniences of the theater’s layout and seating, the excellent sound quality, enjoyable movie, and friendly staff contributed to a mostly positive experience. We give Shaw Theatres Lido a 4 out of 5 stars for this visit. While we’d prefer more spacious seating in future visits, we’d still consider returning to Lido, especially if our preferred movie is playing there.
Lucifer Moring Star
1
I am writing to express my profound disappointment with my recent experience, which involved both a significant billing error and a complete lack of helpful resolution from your staff.
The core issue was being charged twice for seat selection. I initially paid for our seats during booking, confirmed the transaction, and received a receipt. However, upon checking in, I was shocked to find that the seats were either unassigned or listed as unpaid, forcing me to pay a second time to secure them. This is a clear failure in your payment processing or system synchronization.
The situation was made infinitely worse by the complete lack of assistance from your staff. When I contacted customer service (both at the airport and via phone/chat), I was met with indifference. The agents were dismissive, repeatedly stating they could "only see the most recent transaction" and could not reverse the duplicate charge or escalate the issue. They offered no solution, no apology, and no path to contact a supervisor or the billing department. I was left feeling utterly helpless after paying for the same service twice.
Pierre Valentin
5
Best mainstream cinema place in Singapore. And there are no more artsy cinema places left in singapore to my best knowledge. Anyway, here they show all the main blockbusters and some smaller films. Sometimes some re releases which is great but it does not happen often enough.
Jace ethan
5
Newly renovated not sure when but the toilet are crisp. Finally the long awaited reno. The counters are also shifted to one-side which is so much better than the last time I went to catch up some movies. Which is side by side the ticketing booth and their food kiosk. Nonetheless renovation are still ongoing but there wasn’t any noise during the recent screening which was good. So to all shaw theatre fans feel free to drop by for an upgraded experience.
Jeremy Lim
5
One of the oldest cinemas. Has IMAX and a nice chill viewing area when you come up the escalator. Macs also available.
Helen Chen
4
Can access scenic view of Orchard from the building I guess? I never went near the glass wall that offers view to its Orchard road surrounding as I went to Lido Shaw for its McDonalds new meal promo during my planned trip to Orchard to buy some stuff at ION Orchard.
Spacious and perhaps I went there during weekday night time (27 May 2025) so not so crowded. I like it.
fire drive
2
Disappointed experience. Paid $150 for IMAX tickets and there was no proper waiting area at all. We were told to just stand around with backpacks like it’s completely normal. This is supposed to be a premium experience, yet basic customer comfort wasn’t considered. Really makes me question whether Shaw Management actually listens to customers feedback all the while.