Beebee Song
Dined there early on a quiet week night. Service wasn’t good. Had to shout and wave wildly to get water refill, tea refill, garnish and condiments. Goma (sesame) sauce is nice. Recently we had both ramen and rice at no extra charge. We asked if both rice and ramen were included in the sets, and the server acted like it was a big favor and agreed rather coolly, saying “ok then I can do that”. Erm… we can afford the side-dish of ramen. I replied with a smile “oh no need then”. The server became a bit nicer after that. Their menu is unclear. At the end of the meal, I asked if dessert was complimentary and when the server said yes, she can offer melon, ice cream or sorbet, I was delighted. The manager looked annoyed and she came back saying “Sorry, no”. That’s fine but why did you offer it then? My dining companion isn’t a dessert person so it’s not like I’m going to make him watch me eat dessert especially if it isn’t part of the set meal. when I declined dessert politely, the server and manager gave us disdainful looks. Hey ice cream doesn’t cost much. If we aren’t happy to pay for that, we certainly wouldn’t have paid for Kagoshima beef meal sets. Felt a bit uncomfortable and unhappy when we left. #awkward Oh and don’t wear anything nice. The ventilation is poor and our clothes and hair smelled so bad like we were air-fried for a few minutes. I cancelled my big party reservation there for the following week. Plenty of other restaurants with good Japanese beef and attentive service. After sending this feedback to them, they didn’t even reply. Disappointing for a supposed high class restaurant. Les Amis doesn’t make me feel awkward when I inquire about set meals and is always attentive regardless of how much I spend or who I’m with. If you guys want shabu shabu, really anywhere is loads better than Shabu Jin.