Reviews for Pearly Lustre Flagship Store

Chunying Tan

December 31, 2025

5

Recommend salesperson Mira, Daniel and Eva. Friendly and helpful. Variety of pearls to choose too.

Sinyan Chloe

December 31, 2025

1

Don’t be fooled by all the great reviews. 5 star reviews are for sales service. But the quality of their jewellery is cheap and the after sales support is close to none. Avoid buying their ear studs/ earrings at all cost! My husband bought a pair of Akoya pearl ear stud earrings for me. Supposed to be top grade. Used less than 3 times and the backstop design is so lousy that it kept coming loose several times and inevitably one of the pearl stud dropped out got lost. Never had this issue with any of my earrings before even the cheap taobao ones. Reached back to sales person in the outlet for help. They pacify you and tell you to contact their general customer service hotline and lied that their founder monitors and follows up on issues personally. Absolutely not the case. The customer support didn’t even accept any responsibility in this matter and did not even bother to offer a single cent as compensation or bring the matter to their manager for attention. Lost $400 in a few days with absolutely no support and after sales guarantee.

Angela Lee

December 31, 2025

5

Had a marvelous shopping experience at Pearly Lustre today. Was served by Daniel and Michelle and they were extremely patient and attended to our numerous queries. Very happy with our purchases, the pearl jewellery are well made and reasonably priced. Do visit their store if you are interested in pearl jewellery.

Cheryl Tan

December 31, 2025

5

The sales assistants have been very helpful especially Mira, Daniel and Eva during our visit. It has been a pleasure visiting the store

Aziee M. Nasir

December 31, 2025

5

Eva was knowledgeable, patient, and very friendly. She explained the details about the pearls clearly and helped me choose the perfect piece without any pressure. Excellent service and a wonderful buying experience. Highly recommended!