Reviews for Patek Philippe Boutique at ION - Official Retailer Cortina Watch
Herman Wu
5
When I visited PP at ION, I wasn’t sure which watch to choose — but June Lim made the experience easy and enjoyable. She was incredibly patient, asked the right questions to understand my needs, and recommended the perfect model. I absolutely love my new watch.
June also provides excellent after-sales service, such as helping with time adjustments that I’m not very familiar with.
Highly recommend visiting PP at ION and speaking with June for her thoughtful recommendations and support!
Jeff Lim
5
Wilson is a very friendly relations consultant at Patek Philippe Ion. I bought my first Patek Philippe from him and the follow up service was excellent. Ordered two extra straps with his help. His knowledge on all the different models is also very good and he takes the time to show me the watches. Overall the boutique in Ion is my favourite PP outlet to visit whenever in the area.
Do look for him if you are keen in knowing more about PP heritage and watches.
Justin Goh
5
Was very pleased with my purchase at the boutique. Richard provided exceptional service and made me feel comfortable and welcomed during my purchase. He was friendly and professional throughout our talk. He also taught me how to set the watch and changed my strap to the extra colored piece provided.
Overall, I'm super pleased with my purchase experience and couldnt be happier with my timepiece. 10/10
Mikael Teh
5
Highly recommended!
Ms Gina have been super helpful over the years and assisting in getting all my dream watches. Extremely professional and pleasant experience. Most importantly, she is very swift in responding all my enquiries!
Really appreciate her help over the years and many more to come! Looking forward to my next purchase!
Thank you
Ng Xiang Jing
5
I was served by Fionne who is always patiently explaining the different models to me when I visited the store. Beyond the brick and mortar store service, she even patiently conversed with me over the phone in models that I come across, attended to my queries, and suggested models that might meet what I am looking for. Appreciate the great service!
I’m back again to visit the store in 2025. I had the pleasure of being assisted by Fionne at the Patek Philippe boutique in ION Orchard, and I must say—her service is truly exceptional. She was incredibly patient and warm, and her positive energy when introducing the 2025 Watches and Wonders novelties was absolutely infectious!
Fionne has strong product knowledge and took the time to thoughtfully walk me through each timepiece, including the new Cubitus in its elegant 40mm dimension. She helped me analyze what would be the most suitable watch for my lifestyle and preferences, which I greatly appreciated.
Every visit to Patek Philippe is a treat, but Fionne’s friendly and genuine approach makes it even more special. Thank you, Fionne, for your professionalism, warmth, and the consistently welcoming experience!
RAKUL Narayanasamy
5
Very good experience and i real appreciate more how genuine they are !!! They explains us about all the watches and we can experience more and more …
Zatarie Hoe
5
Came here specially to PP Boutique due to the great reviews. I would like to express my gratitude and thanks to Ms Gina Koh for her kind patience and explanation. Thank you for sharing my passion for watches and showing me the beautiful 2019 catalogue! Would definitely be back here and I look forward to getting my first Patek Philippe 😃
William YEO
5
I have been following Patek @ ION for the past years, never fail to impress me with the high level of stocks availability showcased in the boutique, and was served by Ms Gina, who always shows professional services, well trained technical knowledge on Patek products, and even Patek's history. It is a treasure for the company to have such a wonderful employee. Well Done Cortina! Good Job, Gina!
Viess Lian
5
I just wanted to take a moment to thank Mr. Wilson Wu for his amazing support and guidance over the past two years. Wilson has been absolutely fantastic in helping me explore the world of Patek Philippe watches. From our very first chat to meeting in person, Wilson has impressed me not only with his knowledge but also with his warmth and dedication to finding me the perfect watch.
He really took the time to get to know my tastes and lifestyle, hunting high and low to make sure I got exactly what I wanted. His customer service is top-notch too – always going the extra mile and being available to answer my questions and offer advice, whether in person or over the phone.
What I really appreciate about Wilson is how much he genuinely cares about his clients. It’s clear he’s passionate about Patek Philippe and making sure every customer has an exceptional experience.
I highly recommend Wilson to anyone looking for a personal touch and a memorable experience at Patek Philippe. Thank you so much, Wilson, for making my journey with Patek Philippe so enjoyable. Here’s to more exciting times ahead in our pursuit of horological perfection!
YS Png
5
Gina Koh made my purchase an extremely personable experience, she knows her stuff and that was the reason we purchased a PP Calatrava with Cortina, although we were also offered the same watch at another retailer. She is ernest in her communication and makes Cortina an AD different from the others. Good job in making watch buying not a task but a pleasure all together.