Had a wonderful experience at the Outside Somerset store. The retail team was very helpful in assisting with my purchases, checking stock, and making sure I got the best deal. The store has a warm and welcoming ambience overall—definitely a place I’d visit again.
Ashley joy Hoon
5
The loveliest and most friendly staff!! I rarely leave reviews but they were so helpful in trying to assist me with gift finding - especially one of the guys with specs but i didnt manage to get his name, thank you so much!! 🙏 …
MZF
5
Bought my new KEEN shoes from Outside at 313@Somerset and had such a smooth experience. Ain was super helpful and patient, making sure we found the right fit. Really appreciated her friendly service and product knowledge — walked out happy with a few pair!
oXRYSTALo Ong
5
Alright, folks, listen up! Donkey and I were on a cycling exploration, and unfortunately, Donkey's sandal sole came off. We decided to head to Actually at Orchard Road 313 to see if we could find a replacement pair to replace our couple wear sandals. We also wanted to treat Donkey to a new pair as a gift! We were so impressed with the selection of shoes, sandals, and clothing in this boutique!
The Good:
• The Selection: We were so impressed with the selection of shoes, sandals, and clothing in this boutique! We each found the perfect pair of sandals for ourselves.
• The Quality: The quality of the sandals was amazing, and we were really impressed with how comfortable and well-made they were. We could definitely tell the difference between these sandals and the knock-offs we had been wearing!
• The Staff: The staff was fantastic! Akid helped us try on a few different pairs of sandals and made sure we found the perfect fit. When it came time to pay, they accidentally gave us the wrong discount and Asli was kind to help us resolve the issue as hassle-free as possible. Even the manager was so helpful and professional, he even paid us back the difference through PayNow from his own account! We were so impressed with their customer service and how they really went above and beyond to ensure we had a positive experience.
• The Promotion: We took advantage of their great promotion - if you spend over $300, you get a $30 discount!
The Quirks:
• Nothing really stood out as a “quirk” in this review.
Donkey’s Note: I love my new sandals! They’re so comfortable! And I’m so glad you got me this gift!
My Note: The staff at Actually was so helpful and friendly. They really made our experience amazing.
Rating:
• Products: 5/5 (Amazing quality and selection)
• Service: 5/5 (Exceptional and friendly)
• Atmosphere: 5/5 (Stylish and inviting)
Overall: 5/5
Overall: We highly recommend Actually! The staff is great, the selection is amazing, and the quality of the shoes is top-notch.
Doraemon
5
Kitty and I were on a cycling trip and I unfortunately ruined my sandals. We decided to head to Actually at Orchard Road 313 to see if we could find a replacement pair. We were so impressed with the selection of shoes, sandals, and clothing in this boutique!
We each found the perfect pair of sandals for ourselves and took advantage of their great promotion - if you spend over $300, you get a $30 discount! The quality of the sandals was amazing, and we were really impressed with how comfortable and well-made they were. We could definitely tell the difference between these sandals and the knock-offs we had been wearing!
The staff was fantastic! Akid helped us try on a few different pairs of sandals and made sure we found the perfect fit. When it came time to pay, Asli accidentally gave us the wrong discount, but the manager was so helpful and professional, he even paid us back the difference through PayNow from his own account! We were so impressed with their customer service and how they really went above and beyond to ensure we had a positive experience.
We highly recommend Actually! The staff is great, the selection is amazing, and the quality of the shoes is top-notch.
Fiona Goh
1
TLDR: Don’t buy Keen Shoes for light walking, poor workmanship as loose threads is coming out from using as normal slippers for only 2 months and they tell you that it’s due to wear and tear.
Outlet staff are friendly so the poor review is for Keen which is a lousy brand with poor customer service. Major regret!
Yvonne Crz
5
Friends and super helpful social media team and In store stuff. Wanted to buy a pair of shoes and received many help. TBH is one of the most friendly team I’ve met for local brands. This is my 3 rd pairs of shoes bought from actually and it was always a breeze.
Sim Rebecca
5
Love the curated outdoor store. Azli was very helpful and patient. He really cares, I had a shirt that I wanted to buy and it was last piece and he very patiently removed it with scissors! Thank you :)
Lorraine
5
the staff very nice, good service, and very nice store.
arvin pillaai
5
Good experience. Wife bought a size smaller. Sales person kind enough to help us exchange to bigger size. Best service.