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Rating Summary

3.3

8 reviews

5
50%
4
75%
3
100%
2
75%
1
50%

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Reviews for Marc Jacobs

lace s

lace s

1

Very rude & sarcastic service,no customer manner at all！Ask wether I have use leather bag before since I just commented the leather bag is a bit too heavy and said I should consider use plastic bag instead! What a sale person,no wonder no customer at all!

Ariel

Ariel

1

Terrible after sales service. I bought a white leather tote bag on end March 2023. I decided to contact them on 15th July 2023, regarding a defect on one side of their leather strap links. The screw of the links loosens quite easily and there are countless times that the bag would suddenly drop on the ground, leaving me to scramble and look for the missing parts. I was then told on 15 July 2023 that this is a known issue, and they have customers who have already reported it to them. They assured me that they HAVE ALREADY requested spare parts for this issue and it would come in a week or so. I contacted them today, 2 August 2023, and asked for updates. They gave me the same answer, and are very ambiguous with the dates ("we already requested spare parts from the Hq, now we just waiting for the spare parts to arrive as soon as possible"), ("we apologise for the delayed because we can't track the solid date of delivery spare parts as the spare part is delivered from overseas").

Trishala gosar

Trishala gosar

5

Hi. Really loved Chris and Lynn’s service. I visited the Marc jacobs pop up at Takaahimaya mall on 29th March. They really took care of all my needs. They were really informative and helpful. Hope the very best for them. Just wanted to drop in a quick note to appreciate good service. Thank you Trishala, from India.

Bhumika Ram

Bhumika Ram

1

Unfriendly staffs. Not explaining about the material properly(felt like they aren’t aware of the products details). Felt very uncomfortable to check the bags. Never recommend to visit

Simon Soong

Simon Soong

5

My first purchase with Marc Jacob! Sunny and Ani (make staff) if I remember his name correctly was very friendly and I had a pleasant experience.

Goh Francis

Goh Francis

3

Fashion

Mert

Mert

5

It's a great place to buy gifts.

Yuliana Liangto

Yuliana Liangto

5

Very complete