Had the kids' fish fingers and chips, the chips were a bit burnt but also stale somehow
The meal came with a free kids' drink and I asked the server if I could top up extra to upgrade coffee. He said he will check then didn't return to my seat but the order was definitely placed.
Come payment time I was charged separately for the coffee, and on the list of orders it said that I should have gotten apple juice which I did not get.
Cashier was nice enough to explain to me that it is not possible, but she did give me a discount (I think their coffee is really on promo, it is not staff discount).
Still, the server should have just:
1. Told me not possible
2. Asked me if I want the free apple juice
Atmosphere is nice. Dining time is 1-2 hrs but the place wasn't packed so I was allowed to overstay
Coco O
5
Very nice option for breakfast, high tea or a quick coffee refreshment on Orchard.
Food pricing is very fair - it's good quality food and generous portions.
There's also a good range of vegetarian options.
The seating is airy and bright. The cafe is at the entrance atrium, with a glass window in the ceiling: Sunshine comes in, but it's not too hot. Perfect compromise.
Roy Hong
1
My recent visit to the M&S cafe on 30 July was, unfortunately, quite disappointing. My wife and I went in for a quick bite and were shown to our seats promptly. However, despite being seated, no one approached us to take our order for a full 10 minutes. We had to actively look around and call for a staff member, which took quite a while.
When a lady staff member finally came over, she was rude and abrupt. Her attitude made it seem like she didn't want to take our order at all.
We ordered three simple items: a bagel with smoked salmon, mac and cheese, and quiche—all of which only needed heating up, so we expected a quick turnaround. However, we ended up waiting a total of 45 minutes. At the 20-minute mark, I asked another staff member about the status of our order. He said he would check, but there was no follow-up. After another 20 minutes, I went to the counter to inquire again. They told me that there was a big group ahead of us and they were serving their food first.
As someone in the F&B industry, I can understand the delays caused by large groups. However, this is not an excuse for poor service. The least they could have done was inform us of the expected wait time or provide a follow-up when I asked 20 minutes earlier.
Overall, it was a poorly managed experience, both in terms of the on-ground staff service and the systems in place by upper management. Very disappointing.
Did not expect much from the food since it was a quick serve cafe charging at about $15 per dish.
But I wouldn't pay more than $7 for them.
Bagel could have been easily elevated with cheap ingredients and easy to prepare like dill or capers.
I wouldn't charge $15 for a frozen bagel from central kitchen like Gan Teck Kar with the packed salmon and cream cheese with no efforts of menu ideation.
Quiche flavour was disappointing and texture was rubbery and chunky.
Wong Teck Jung
3
This cafe has a great location and attentive waitstaff. However, I think there's room for improvement in a couple of areas:
1. Service Speed - The wait time for food and beverages was quite long. I noticed only one or two people seemed to be managing the counter and preparing orders.
2. Coffee and Walnut Cake - The coffee and walnut cake was overwhelmingly sweet. It was so sugary that I left the cafe with this thought: "There's sugar, and then there's this cake."
As for the tomato & basil soup, it wasn't to my personal taste.
소Leslie 레슬리
2
The food was acceptable, and the coleslaw was quite delicious. However, the staff were not attentive. Especially one Filippino female staff member was abrupt—she didn’t make eye contact and just placed the bill folder without saying thank you or acknowledging us. The only attentive server was a trainee. Overall, the food was on par to McDonald's, but the service was even worse, and the prices for such food and service standard.