Signed up for a laser hair removal package for full arms at the beginning of this year at the Parkway Parade branch, and like the previous review mentioned it closed abruptly and I had to continue my sessions at Palais Renaissance. They then encouraged me to sign up for the underarm treatment package so I did and I'm left with 3 sessions for both packages, but they shut down this branch as well. Asked them whether this was going to be long term but they told me to wait a few days 'as they have definite answers for me'. It has been 13 days. Please give me a 'definite answer'.
Terence Tan
1
Adding to what Joanna said. I signed a package at Parkway Parade around mid April and just a week or two later it closed abruptly and I had little choice but to continue the package at Palais Renaissance. Then mid September when I still had sessions left in my package I got a whatsapp saying Palais Renaissance is also closing. The company has basically ignored whatsapp messages or emails seeking clarity on what's going on. I am fairly certain the company knew it was shutting imminently when customers were buying packages. I don't know what to say except I am completely disgusted. I am sure there are more people out there in this boat.
Joanna Deakin
1
I am shocked at the service from this company. I bought a package and have been going for treatment at the Parkway Parade branch and I turned up for my appointment today to find out that it has closed down suddenly due to ‘unforeseen’ circumstances. No call, WhatsApp or email from them - nothing. I called the Palais Renaissance branch where I will now have to go to complete my treatment - massively inconvenient - and they basically denied all responsibility saying they are separate companies and are ‘not too sure’ what happened, why it closed down and why no-one contacted me. Do not recommend taking a package with this company if they are going to act like this.
Julia
2
I’ve done laser treatment of legs + arms + bikini there. What can I say? That was great in terms of overall client service and questionable in terms of procedure. That was my first attempt at this clinic and the third procedure in general. Unfortunately, I didn't get any mole protection and all treatment took 20 min maximum. As a result, after a week the hair began to grow and it seemed like I was doing nothing.
Hermi
2
Nice clinic with professional staff. Really happy with communication and comfort.
Unfortunately the laser session didn't work the same like treatments I had in past and some areas have been missed completely. Such a shame.
yammy S
1
Anyone filing a claim against them for running away with people's money?