Reviews for LAICHAN

Liz T

December 31, 2025

5

Beautiful garments and impeccable services. I purchased a ready to wear cheongsam for my ROM. The shop provides free alteration service, done by Mr Eddie Goh. Apart from alteration, Mr Goh also shared with me tips of how to wear it nicely with shape wear etc. It was my first cheongsam experience and I really appreciated Hiroko and Mr Goh’s help. They are both polite, gentle, and considerate. Thank you for making it an enjoyable experience.

aileen tan

December 31, 2025

1

Knew about this brand long ago and was happy to chance upon the store. Was admiring the pieces when an auntie store assistant approached me. When enquired about the price of a piece, she initially said $300 (much to my surprise) then corrected herself. Shortly after, I wanted to take one photo of the dresses for future reference and to share it with my husband, but was stopped by her. I was yet again surprised, as I don’t suppose there is anything confidential about dresses displayed on racks? She said I had to ask her first. At this point I had lost all interest in the dresses. This encounter had tainted my impression of the brand and all the good works hitherto. I walked away with a bitter aftertaste.

L N

December 31, 2025

1

Incredibly rude staff — a real disservice to Lai Chan’s legacy. I greeted the staff member with a friendly “hello,” but she was immediately dismissive. When I asked about the fabric content of the dresses, she simply replied “tweed” and then looked me up and down condescendingly. Anyone with basic fashion or textile knowledge knows that tweed is a weave/style, not a material. It can be wool, cotton, acrylic, or blended fibres. Not knowing this is one thing — but being rude and arrogant while giving incorrect information is another. What’s worse, she later claimed the dress was cotton when the fabric clearly looked and felt like polyester. There were no material labels on the garment either. It’s disappointing to see a boutique associated with such an iconic local designer being represented by staff who are uninformed, unhelpful, and unnecessarily rude. It reflects poorly on the brand and the legacy it’s supposed to uphold