Was pleasantly served by Rachelle as we were shopping for a gift, she was patient and attentive to our concerns. Glad to be assisted by a professional while shopping during festive seasons, happy to come by next time:)
Linda Ang
5
Had such a great experience at Kate Spade Takashimaya! Jay, who’s from Thailand, was super friendly and welcoming.
Jay was super friendly and helpful, and made shopping easy. She gave really good suggestions without being pushy, and you can tell she genuinely cares about helping customers find the right piece.
Thanks Jay for the awesome service. 👍
Jo
5
Best customer service ever, kudos to Mun. She is very attentive and patiently wait for me to choose the items. Also, she even give me suggestion and some tips how to take care the jewelry. Other staffs also polite too. 👍🏻👍🏻 …
tanya tamara
5
The sales lady was very nice and helpfull. Unfortunatelly i forgot her name so sorry :(
She was Indian-Malay. She understand what i need without forcing me to buy. She explained the product very well and very patient. She gave me 2 bottles of water as well. It was a great experience to shop even in a small branch. Thanks 🫶🏻
Song JY
5
Amazing service by Ms Lin Yang and Ms Emma ❤️
Gave a few of my requirements and they know just the right one to recommend that fits all my requirements.
They are very knowledgeable about the products and having the foresight on how to pair the different bags with different lifestyle and age group has truly saved me a lot of time and really enhanced the shopping experience.
Their professionalism sets this store apart from other Kate Spade outlets.
Super happy with my purchases and the shopping experience, will definitely be back again!
Jon Wan
5
Great shopping experience. Staff are helpful and polite.
Shruti Gunupuru
2
Didn’t have a good experience with them! Initially it was okay, the staff was nice - I went to repair my bag, I gave my bag to them as the strap (it’s a cross body bag) and they gave me a receipt which stated the repairs will be only $60. After that it took them a while to get back to me and when they did, they told me there’s been a mistake it’s actually $120 as there are more damages which we clearly stated we didn’t want to change for now but said okay. Then a few days after they texted again saying it’ll be $200 and when we said no as we bought the bag for that price, might as well buy a new one - they said they’ll make the changes for $60 instead. 3 months went by and they never fixed it so we never got out bag fixed?? Ridiculous!
Paula W
1
One of the worst customer service experience I have had in Singapore. Rude gentleman in this store. I asked them to kindly fix a bracelet which the little stone had fallen off (only after 1 year). I was offered no solution to my surprise and received a very rude reply from this manager, who obviously has no idea what politeness and customer service is. What a huge difference to the Ion store !!!!
Ai Loh
5
Walked in during their Christmas Sale, lots of products that suits me. I like their friendly staff and the shop is conveniently located near the entrance. Nice!
JULES TIANGCO STAR CHANNEL
5
Nice place place and has a lot of new beautiful signatures items/ products.