At Guess @ Ngee Ann City, I encountered what must be a masterclass in how not to treat customers. A female staff member — bob-cut hair, denim blouse — treated customers with such coldness, arrogance, and visible disdain that she seemed genuinely annoyed by the presence of shoppers. Her expression and body language made it clear: customers were a burden, not guests.
As someone who has supported Guess over the years, I was surprised by the complete lack of basic courtesy and customer service. I’ll be sure not to inconvenience her again. Message received.
Fang Ying
5
I bought a Marciano collection at Guess Ngee Ann City and served by Shallie. It was a peak period, and she’s patiently assisted me. She recommended items on my preferences, and thanks to her that I got the dress that suitable on me. It was a very good customer service. I will definitely come back again.
Thank you for the excellent customer service Shallie!
Regards,
Grace
Mellisa Aziz
5
Awesome experience from Q! From the moment we walked in til closing time. The dude attended to us with so much gusto, enthusiasm and patience. I think his services alone has definitely turned this place around, especially considering the less than favourable experiences pertaining this store. Well done Q, keep up the awesome customer service support!
gezy bond
5
Aisha and June were so friendly and so helpful.
Vanessa Tan
1
I am not one who likes to write public post but seeing the consistently poor review about GUESS @ Ngee Ann City, and the lack of formal feedback avenue, I have decided to share my experience.
I visited the shop last Wednesday (15/01). After trying on a denim short, I decided to purchase it. I told the female staff that I am interested to buy this short and asked if she can help me get a new piece from the store. However, she flatly told me that the other piece is in a carton box and it is hard for her to get it. Clearly, she did not want to help me and feeling disappointed, I left the shop without purchasing the item.
After some consideration, I decided to give GUESS another chance since I am a regular customer at GUESS @ Vivo (which has sadly closed down), and call to make a reservation for the new pair of shorts from the same store at Ngee Ann City since I am heading down to the mall in a few days' time. This time, a male staff (Mark) picked up the call and kindly made the reservation for me. He was also apologetic for the unfriendly experience which I told him about. Upon reaching the store, I did a final check on the short, only to find some of the beads lining the short missing. I informed the female cashier and silently, she took back the pair of shorts with no further suggestion. Looking back at me with an awkward silence, I assume it is a cue for me to leave.
All in all, I feel that the service at GUESS has dropped tremendously compared to my last visit at GUESS @ Vivo City. It wasn't a crowded day when I visited the store at Ngee Ann City, with perhaps just another customer, so I am unable to comprehend the lackluster service. I am not expecting a fantastic customer service, but I believe that basic assistance from the staff will be appropriate. I do hope that there will be a proper training platform for the staff at GUESS in the near future.
Adrienne Luang
5
the staff are really nice and friendly!! they're really kind and let me or my drink down as i was shopping. highly recommend this place!! :)
Malvin Lee
1
Poor service. Lack proper channel feedback. No means of contacting in charge.