Reviews for Emperor Watch Jewellery Wisma Atria - Official Rolex Retailer
Lowell Liu
5
Thanks to Michelle for her excellent service. She is very knowledgeable, professional, polite, patience, and explained all the functions and the details of the watches to me.
Very pleasant & wonderful shopping experience with her. Highly recommended!
Definitely will come back again!
Will Lim
5
Michelle is truly outstanding. Her knowledge of Rolex and its history is impressive, and she explains everything in a clear and engaging way. She is patient, attentive, and always keeps us updated whenever new stock becomes available.
I have visited 8–9 different Rolex boutiques and spoken with many sales advisors, but Michelle is by far the best I have met. Our group has already purchased several Rolex watches through her, and we will continue to do so because of the excellent experience she provides.
The company is very fortunate to have her—Michelle is a top-tier talent and a valuable asset. She genuinely deserves recognition and a big bonus for her exceptional service.
B T
5
Shopping at Emperor Watch & Jewellery was a delightful surprise! I never imagined I’d get my first Rolex here. I was met with Jerald who was knowledgeable, and who patiently explained the various combinations and models before I made my purchase. After some waiting, I finally got my dream Datejust in the perfect combination.
Jerald’s impeccable and warm service truly embodied Emperor’s high standards. That’s why I’ve continued to support and purchase other family watches from him.
Emperor Watch & Jewellery will definitely be my go-to place in Singapore for all my accessory needs.
Eileen Teo
5
I’ve had the pleasure of being assisted by Michelle Phay on three separate occasions over the past few years, and each experience has been exceptional. As a long-serving member of the team, her professionalism, knowledge, and consistency truly stand out. She never pressures or rushes the process and always takes the time to understand exactly what I’m looking for.
It’s rare to receive such consistently excellent service over time. I will recommend Michelle to anyone looking for a premium, trustworthy luxury watch buying experience.
Dwight Nocon
5
I visited the store and Jerald gave my friends and I the most hospitable tour. He answered all of our questions enthusiastically and it was fun sharing our watch stories/knowledge with each other. If I’m looking to buy a watch in the future, I would definitely engage with Jerald.
We went for the tree building workshop as well and I thoroughly enjoyed it. Abigail did a great job guiding us and the food was delicious. Thank you Bernice and the rest of the staff for your warm hospitality. 😊
Mritunjay Kumar
5
Excellent Service at Emperor Watches & Jewellery (Orchard)!
Today I purchased a watch here and had a wonderful experience, thanks entirely to the staff member, Javen.
Javen was exceptionally patient and highly professional. He took the time to show me various models and provided detailed, clear explanations about the watches, which made the decision process easy and enjoyable. His dedication to service is outstanding.
If you visit the Orchard store, look for Javen for a smooth and informative buying experience! Highly recommended!
Dave Pang
5
Hi Michelle, I am writing to express my sincere gratitude for the impeccable service my wife and I received when purchasing our watches.
From the moment we stepped into the boutique, we felt warmly welcomed, especially with the kind offer of a beverage. Your patience was truly remarkable as I tried on various watches. We greatly appreciated your honest suggestions regarding suitable designs and measurements. Even when we faced issues with mobile payment, you remained exceptionally patient and never made us feel rushed, despite the time we spent.
Thank you for making this important purchase moment so wonderful and memorable.
Michelle, your professionalism is outstanding.
Ng Tze Ming
5
Xmas at Emperor! 🎄
As part of the festive season, I had the privilege of being invited to the Tudor Boutique at Emperor Watch and Jewellery for a tree-making activity. The staff were welcoming as always, and took time to guide us through the process. Canapé that evening was superb too. Thank you to the staff for hosting me, and also a big shoutout to Jerald for the invite, and for showing me the latest Tudor models!
Jeremy Thng
5
Had a very pleasant experience with Emperor Watch & Jewellery boutique at Wisma. We walked in and got greeted by Javen who was professional, friendly, and patient with all our questions. We are delighted to have walked away with our first Rolex watch which Javen has offered us! Thank you for being part of our journey!
MAOMAO
5
Xavier Ma provided an absolutely exceptional experience during my recent visit to the Rolex boutique. From the moment I walked in, he was incredibly welcoming, professional, and genuinely knowledgeable about the collection. He took the time to understand exactly what I was looking for and offered insightful advice without any pressure.
Xavier’s dedication to customer satisfaction truly sets him apart. He is a fantastic ambassador for the brand. I highly recommend seeking out Xavier for a smooth, transparent, and memorable watch purchasing journey. Thank you, Xavier!