I visited this optical shop out of curiosity, looking for a good pair of glasses for my daughter. We were assisted by Shawn, a friendly and professional sales representative who took the time to understand my daughter’s preferences in terms of design, comfort, and style.
Shawn provided thoughtful recommendations based on her needs, and I was genuinely impressed by the wide range of suitable options he presented—so much so that my daughter was spoiled for choice!
In the end, we found a pair that looks great on her and meets all our expectations. Overall, it was a pleasant and satisfying experience. Highly recommend this place, especially if you're looking for knowledgeable and attentive service.
Zhiqiang
5
A massive thank you to Shawn and his team. After six years, I recently revisited them and was immediately reminded of their detailed service and invaluable advice. Shawn provided truly comprehensive guidance based on his extensive experience and remained extremely patient as I carefully weighed my options. I highly recommend them to anyone looking for a new pair of glasses or needing expert optometry advice!
Xiao Wu Tian
5
Great service, Shawn goes above and beyond to ensure his customers are satisfied. Always reachable, fast response, it is almost like I have a concierge service for contacts. There is one time he was available late at night to provide guidance on contacts issue. Always willing to help. I have been going to the sister store for many years and I always order my contacts here.
Chit Htwe
5
I was attended by Shawn, who was friendly, patient, and very helpful in choosing the right frames and lenses. The eye test was thorough, and my glasses were ready on time. Excellent service and quality—highly recommended!
Hwee Leng Tan
5
This is my first time visiting The Cathay Mall !I found "EMME Visioncare" can recommend me very advanced high tech spectacles for short sighted cum sun glasses use。I immediately ordered a pair for my near future overses tour package !
Santhia DeLuca
5
Nice place it’s in Cathay plaza . Happen to chance upon this place when I was looking to buy contact lens. What impresses me is that they have an after sale care for you! Which is what prompted me to review this optic shop. The lady staff attended to me was amazing in customer service!
Pete Nicholls
5
Great service and good range of options for different price points. Eye test was quick and glasses were ready in 30 mins. Tax was removed automatically for me as an international traveler.
Nic Gan
5
Good pricing, genuine and high quality service. Will definitely return again if I need to purchase another pair of specs
ROBIN JARVIS SHAWN
5
Very nice service
Veronika Yusupov
5
They handled my request for glasses very professionally, thank you very much.