A somewhat zen spot in the city. I really like how the path leading to the inner seating feels like a walk through a little garden, with small green corners tucked under the tables along the way. It creates a calm and thoughtful atmosphere.
I do wish all the sofa seats came with proper back support, but overall it’s a lovely place.
Looking forward to exploring more of their drinks beyond the popular choices!
Audri Tan
4
One of my favorite CHAGEE outlets! I love the open space and its location right in the heart of a lively area. It’s also great to see CHAGEE taking steps to improve the experience—there’s now a cleaner ensuring the place stays tidy after customers leave.
Rebecca Chiang
5
Ordered via the app and it was efficient! By the time I reached the store, the drinks were ready. Good system and received our drinks quickly 👍🏻 Guy at the counter even told us that if we are not happy with our drinks, we can let them know and they will redo it for us. The outlet is nice too :) …
Conrad Chan
4
Wanted to use the app to order. When I click “pickup”, it will flash out after few seconds. It didn’t give me a chance to place an order. I restarted my phone, shut down and restart my phone, delete app and reinstall the chagee app. All of theses doesn’t help. So I had to join the queue to order.
Thé overall ambience at chagee orchard gateway is good.
Aileen Chin
3
Every visit to this store is a thrilling exercise in risk management. Truly, Nobel-Prize-level decision-making required. You have to calculate how many minutes in advance to order so you don’t (a) loiter endlessly waiting for your “ready in 2 minutes” pickup, or (b) collect a cup of ice water formerly known as your drink.
Order too early? Congratulations, your drink achieves full dilution before you even arrive.
Order too close to arrival? Don’t be silly — that’s how you unlock the special feature where 2 minutes on the app magically transforms into 10. My order today, T0198, paid at 12:52pm, heroically emerged only at 1:24pm, despite the app promising a neat little 14-minute wait. When it finally reached my turn, one cup was missing… so of course, more waiting. Love that for me.
And a friendly PSA: when picking up your order, stay alert. The queue is apparently optional, and certain extremely thirsty creatures will glide right in front of you like it’s their natural habitat.
Overall, a truly immersive experience in patience and hydration strategy. Would highly recommend… if you enjoy testing your blood pressure.
Hazel Ng
5
My first time ordering and sitting down at Chagee (Orchard Gateway). I find the seats comfy and the drink was reasonably good. The best part about my experience was that a helpful staff was standing nearby to assist me with the use of their app to choose my drink and submit my order. She even checked on me to make sure I collected my drink when it’s ready. Their hot drink is not scorching hot but warm. Their peach oolong milk tea has a light peach milky taste.
Ang Charlie
5
On the way from my accommodation at Pullman Orchard, I stopped by to try a popular drink.
There was no queue to order, and we happened to get a seat.
Overall, the taste was okay and refreshing.
Peter Carter
5
Called in for a cuppa but gained a new experience. No standard teas so chose a ceylon milk tea chilled. Very good. Comfy place seems popular. Helped by Rina who was friendly and helpful. Recommend giving it a try.
Patrick Chia
5
Honestly my first ever experience sitting down to enjoy a drink in a BBT outlet. Service staff is really friendly and the ambience here is really cosy! If you never experienced it before, try heading down!
Harshita
5
Absolutely Loved the tea. The first time I had Chagee was at the Changi airport and when I came across the store in Orchard I couldn't miss the chance. The staff was very fast even during rush hour. Highly recommend this place!