Staff was not at the counter so i went to the back to check if there was anyone manning the shop. 2 ladies were working - 1 busy and the other was having a break (looked like). Gestured multiple times to the one having a break (she was nearer), only for her to make eye contact with me and ignore me continuously.
Understand she was on break but it wouldnt have hurt to respond with “my colleague is busy, we’ll get to you soon” instead of pretending not to see me.
Her colleague, on the other hand, was busy managing everything alone and had to apologise on her behalf.
Fahrenhiets
1
If you are gonna run the shop like a tyrant, then maybe you should not be in the service business.
The staff/mgmt probably read the previous review about not informing customers about the “no food and drink” policy, because we were told so when we walked in with a friend holding a drink, and was treated rudely when we tried to order something to sit down at the cafe - the lady was busy with her “paperwork” and did not want to take our order and made us wait for a good 3 mins.
The whole time when we were there, we felt gazes from the counter but we shook it off. When we were about to leave, my friend took a sip of her outside coffee for the first time in the shop, and the lady sprung up on us telling us that “other customers are complaining why they are letting outside food and drink into the premises” and basically chased us out.
I just want to management to know that
1. We bought 2 SUBPAR drinks at the exorbitant price of $7 each but because my friend took ONE sip of her outside drink, we are forced to leave? Is this how you treat paying customers?
2. You need to invest more on staff training because your staff are power tripping and leaving a bad impression on your brand.
3. You’re in F&B, not a detention center. Rules can be enforced, but not to be followed blindly.
TLDR; rude staff, shit drinks, don’t bother spending your hard earned money here.
Jessica Tan
5
I would like to compliment the male staff at the cash register around 8.40pm on 19 July. Store was half closed and I am really craving for tiramisu. He promptly and cheerfully helped me with my takeaway order which really made my day. Thank you!
BEE (Nobody)
4
Currently got tea time promotion where you ordered a slice of cake and get a free coffee/tea. Very good offer. Offer from 2pm to 5pm.
DanAGo
3
Conveniently located at the basement food hall of the Paragon. They have a few seats available for that short coffee break you need to have if you happen to be in the area. There are several cafes and coffee shops in the mall but this is so far the most convenient. Uncomplicated no fuss way to get your coffee. The tea is good and comforting. Ordered Espresso on another visit and I liked the bold flavors and acidity. Its simple, nothing spectacular but it will get the job done. Pair it with pastries and life is good. Service is ok, staff is a bit gruff but efficient nevertheless.