Location: Level B2, Unit Number #B2-34
The Bobbi Brown store entrance with displays of makeup and berry-themed advertising.
Interior of a Bobbi Brown Studio showcasing makeup products and tutorials.
Bobbi Brown makeup display featuring foundations and skincare products with promotional signage.
A view of the Bobbi Brown makeup store entrance and surrounding shops in a mall.
Interior of a Bobbi Brown cosmetics store with makeup displays and promotional screens.
A display of Bobbi Brown lipsticks and makeup products in a well-lit studio setting.
A woman poses in front of a store window displaying a mannequin and clothing.
A woman examines a textured jacket in a modern boutique with stylish decor.
Interior view of a Bobbi Brown cosmetics store with makeup displays and staff.
The Bobbi Brown store features a well-lit interior showcasing makeup products and promotional displays.
Bobbi Brown counter displaying 'Lucky in Red' collection and skincare routine steps.
The exterior of a Bobbi Brown cosmetics store with displays of makeup and promotional screens.
Based on 15 reviews
Out of 177 shops
Not enough ratings
Shona Parekh
I am a long-time customer of Bobbi Brown. This is my first complaint. A little disappointed to reach home to find all the boxes not sealed except one. Also price was double the amount (118 instead of 60+) when I inquired in the store and checked the bill when I got home. The most disappointing part was this item’s box had finger prints all over and was not sealed. Purchase on 6 Oct 2024 at 5:06PM.
E T
Rude staff resulting in an unpleasant experience. Went in when the rest of Ion was bustling and the store was empty. Staff was chatting to each other and seem disturbed when I asked what foundation color was best suited for my skin. Male staff declared a color without actually testing the product on my skin and seemed unwilling to do so. He was clearly in a hurry to get me out of the store. Told me that if I wasn’t purchasing from their store (and instead at Sephora), I should just get color testing performed by them. Super poor customer service for such a high end cosmetics brand. I would be more understanding if the store was busier, but not surprised if that is their attitude/ service.
han jin
very rude staff who look down on me just because i’m a student? this is unacceptable in such a high end makeup brand stall. work on your customer service before selling any products
Tse Kim
Rude female staff. Ask just a simple qn and get brushed off with a rude tone. Will not support this prestige brand if their customer service is so terrible. Visited the shop on 20th July after 7pm.
I R I N
Sales people in this shop cannot be bothered to serve their customer. I was at Dior before visiting Bobbi Brown. Dior's customer service is top notch. The male sales fella has a fk care attitude. When we requested for Foundation color to be tried on, this guy simply drop a color totally unsuitable for my skin tone and left it there, expected me to blend it myself? When we asked if there are smaller size for a particular color is available, he dismissed it before asking what color we were wanting to buy. NO MORE NEXT TIME . FIRST AND LAST. HORRENDOUS ATTITUDE.
Andrea Nandini
I was feeling completely lost due to the recent issues I’d been having with my powder foundation, and I was desperately searching for a professional who could help me find the right match for my skin tone. The moment I walked into the store, Aina approached me, and it was as if she could sense how much I needed help. She was incredibly sweet and empathetic, patiently listening to my concerns and offering both advice and encouragement to revamp my skincare routine. She recommended some fantastic products that truly suited my skin, and I couldn’t be happier or more thankful. What stood out the most was her genuine care—I could really tell that she wanted me to be satisfied with what she suggested. I deeply appreciate people like Aina, especially because there have been times when I’ve felt lost and encountered others who were unwilling to listen or assist. Thank you so much, Aina, for your kindness, care, and thoughtful recommendations. Keep up the amazing work!
June Siew Lang
Benjamin.. A very patience and good advisor, to a non pro make up lady like me. Told him I just need a simple make up and being advised what should buy and best suit me. Second time back visit for him after 2 years. Definitely will look for him again
Janice
I been serve by Destiny. She has a geat pleasant personality.She was caring, helpful and patience. Take the time to get to know their customers' needs, show empathy, and deal in a product in confidence.
Xin
Have a great experience with Destiny last weekend she managed to recommend me the right product and she teach me a lot makeup techniques too!
Kelly Low
Excellent care and service. I had a wonderful experience with Destiny . She is helpful and knowledgable. Will definitely recommend my friends here.
