Hani & Carlas were very helpful despite they were busy with checking the new stocks. After understanding the shoes that I want to get was only available online, Hani help me to get 2 pairs shoes that same model to try on the sizes. Thank you so much for helping me to make a better decision. 😊 …
Nicholas Chua
1
Very bad experience. When I went to the store, firstly the staff wasn’t even attentive and accommodating at all.
When I request to try two shoes, she gave them to me, I tried it out and in the end it wasn’t suitable, she looked very unhappy. Looked agitated that I didn’t purchase it. Ridiculous, shouldn’t be working as a retail staff at a shoe co at all
Janet Lee
1
August 2024
1. The Welcome Code & check out did not work;
2. Paragon Staff recommended Size Medium for socks - wrong size;
3. Customer Service at ION Store - "Sorry I can't the contact Paragon Store for you"
4. Email Customer Service - "Sorry I can't help you"
5.Called 3 days numerous times from KL ...no reply
______________________________________________________________
November 2025, came back to SG to change 1 pair of unworn socks :-
1. Excuse 1- We are too busy to pick up the phone, 3 customers in shop and one CS walking around whilst phone was ringing in the background (referring to why the phone was unattended in August)
2. Excuse 2 - "Oh we told you the wrong size is it ah"
3. Excuse 3 - "I didn't say the online pickle ball shoe was a similar cut (In August - try this pair to get online sizing correct!)" The shoe that was so called recommended gave me a black toe which required medical intervention - Great
4. Excuse 4 - Sure we can exchange the one pair which still had tag on. 45 minutes later, Carla (Store Manager) informed me in a condescending tone - "M'aaaaaam...I cannot promise to change it for hygiene purposes" - Drr - tags are still on.
Final update - 10 & 11 November
Carla called me on the 10th and said -" M'aaaammmmmmmm (again) good news, we can do the exchange" for the 1 sock and she repeated several times over the phone that "I'm" doing "YOU" a favour .....
trying my best not to sound whingy, this service level is unacceptable !!!!!!!! How is it my fault when the CS are recommending me the wrong sizes & cut, as it was first time at Asics!
IN this case - the advice was wrong, causing the customer to have to deal with time wastage, atrocious customer service, condescending remarks, good money spent on pair of shoes and socks is simply ridiculous in a premium mall.
Will never step into this store again
Xin Hao
4
Did not make any purchase but was simply window shopping for new potential models and enquiring on technical aspects of certain foam and carbon plate technology. Appreciate the patience and professionalism of Nixon. Lovely knowledge of each shoe and he can really advise you accordingly based on running style, shoe type preference, and budget. Friendly attitude and willing to serve - thank you and will be back for purchase soon.
Yadong Wang
1
Hello everyone,
I bought this GEL-1130 on 20th of May from ASICS PARAGON shop. This is my first time purchase with this brand. I have seen a lot of good feedback on the brand. So I decide to try in store.
I have to admit after 2 months of daily wearing. No running or any sports activities. The quality of the shoes is quite bad, which both shoes outside edges were worn out. Please see the highlighted photos for your reference. The entire shoes photos taken from top and bottom are also attached, in case you think I wear this shoes for crazy sports.
Today I went to the store to ask about this issue. The store staff was very sure that the problem is with my wide feet. That this GEL-1130 is fashion shoes not for wide feet. So she thinks the wore out is normal. This information was not advised when I was trying the shoes. If I was told that wide feet should not wear this shoes. Then I certainly would not make this purchase.
Secondly, the store staff told me even I bought the better model sports from ASICS, after 2 months the shoes will also wear out like this due to my wide feet.
Lastly, she said there is nothing she can do, and she walked away straightaway.
Well, I acknowledged that this is due to my feet problem. I will not choose this brand anymore.
This is my honest experience with the brand and this store.
James Ho
5
Very friendly and patient salesman. He explains differences of each model of running shoes, its stability, cushion, comfort level, etc. Although we couldn’t decide on the spot, he suggested we go for a walk to think about it. Feeling very relaxed and without obligation to shop at this store. Highly recommended! 👍 …
Md. Nafees Ur Rahman
5
Carla was the person who helped me pick my pair of nova blast 3! Very supportive and provided me with multiple options and info which surely helped me pick my pair carefully! Awesome!
MSH 255
5
Ascis gel kayano is always my favorite. This store has the complete collections in Spore. I landed in Spore on June 3, 2025, and directly went to Ascis Jewel looking for the latest Asics Gel Kayano 32. But unfortunately it was not dropped at their store yet, but the lady seller said it will be on Thursday June 5, 2025 and I should try Paragon Orchard. I came here June 5, 2025 afternoon, and the collection Gel Kayano 32 just arrived. So many boxes. I had what Im looking for. So happy with the product, the staff , the store.
Highly recommended
Mel Chua
3
Wanted to get my first ever pair of ASICS shoes and decided to check out the paragon outlet! Staff was helpful enough to let my friend and I try on quite a few pair of shoes (upon request) but I have to say that they aren’t very attentive. At first I thought maybe it was because they were busy but even when the store was empty, they were just chatting among themselves instead of coming over to check on us to see if the shoes fit. We were in the store for quite a while because we were determined to get the shoes, but we were unsure of the sizing and fit. I really hope that the staff can try to be more attentive to customers and provide good advise on shoe sizing and fit to make the whole shopping experience a lot more pleasant.
Jan A
2
I walked into this store after checking out stores from other brands. WHAT A MASSIVE DIFFERENCE. This place will disappoint. Grumpy sales lady who was not forthcoming. Extracting information was chore.