Peiyi Woo
I went to the shop in July and alterations were required of my dress. They promised that it would be ready on the Monday before 22/8 (recommended by the owner herself), which is a month to my wedding. We arrived and they told us simply we had the wrong date, dress is in the factory and so we had to come back again (not apologetic at all). When I went back the following week, the height was not altered and the dress still didn’t fit at the top. Two more rounds later, there were still challenges in getting through the shop’s phone, and an attitude that leaves much to be desired from the owner and tailor (like what others said, they were mostly not interested in looking after you if there were potential customers in the boutique). I decided that I had done enough runs and was not going to try any further with the team. Needless to say, I did not wear the dress for my wedding and I attribute it entirely to the poor organisation, poor tailor shop, poor service of the team. When I finally manage to get through to the owner a few days to my wedding, the response was that they are going to close for the evening soon and I literally had to rush down to collect the dress, which is SO badly tailored and sewn today any one can see someone probably didn’t know what to do and just tried their best to do whatever stitches they could do to keep the dress together. It looks so so so bad I don’t think I can wear it for any respectable occasion! I gave raving reviews to all my other wedding help, so this is unfortunately the only one that fell so so way way way below expectations, not to mention a ton of stress leading to the wedding day.