Waiter/Waitress

FULL Day 12Hr /PM 4 Hr shifts available

Key Responsibilities:

1. Greeting & Seating:

• Greet guests warmly upon arrival.
• Escort them to their assigned tables and present menus.
• Provide customers with an overview of the dining experience.

2. Customer Service:

• Attend customers' requests and ensure they have everything they need.
• Monitor tables for any issues, refill drinks, and ensure an enjoyable dining experience.
• Provide detailed explanations of the menu, including meats, sides, and sauces.

3. Grilling Assistance:

• Assist guests with the Korean BBQ grilling process if needed.
• Demonstrate the best grilling techniques for various cuts of meat.
• Ensure a safe dining experience by maintaining cleanliness and monitoring the grilling process at tables.

4. Order Taking & Delivery:

• Take food and drink orders and relay them to the kitchen accurately.
• Serve food and drinks in a timely manner and ensure all items ordered are delivered correctly.

5. Billing & Payments:

• Present bills to customers and process payments using the restaurant’s POS system.
• Handle any billing issues professionally and politely.

6. Cleanliness & Organization:

• Maintain cleanliness and organization in the dining area, including tables, grills, and condiments.
• Ensure the dining environment is neat, clean, and visually appealing for customers.

7. Customer Satisfaction:

• Address customer complaints or concerns with professionalism and ensure satisfaction.
• Communicate any serious issues or requests to the Restaurant Manager.

Requirements:

• Previous experience in customer service or as a waiter/waitress in a restaurant setting is preferred.
• Knowledge of Korean cuisine and BBQ grilling techniques is an asset.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment and work efficiently under pressure.
• Commitment to maintaining excellent food hygiene and kitchen safety practices.
• Good communication skills in English; proficiency in Mandarin is an advantage.