*URGENT* PERM Customer Service Specialist (East, Up to 3k+) #HFT

Job Description:

Client Relationship Management:

• Develop and maintain strong relationships with key accounts.
• Serve as the key liaison between clients and internal departments for requests and issue resolution.

Program Implementation:

• Take ownership of new program implementations for key accounts.
• Engage in initiative and project discussions, leading and monitoring implementation progress.

Inventory Management:

• Monitor and report stockholdings
• Prepare indent reports for monthly reviews.
• Manage replenishment and inbound inventory in line with forecasts, commercial, and stockholding requirements.

Performance Metrics:

• Support monthly KPI metrics and perform root cause analysis to improve metrics and performance.
• Ensure timely submission of internal and external reports and present operational KPIs.

Continuous Improvement:

• Drive continuous improvement initiatives to meet inventory goals.
• Review work processes and initiate process improvement plans.

Transactional-Tasks:

• Effectively use the SAP system to manage a high number of material SKUs.
• Support clients in good receipt, redressing, write off, item creation, item suspension, destruction and other activities.

Requirements:

• Degree in any Business/HR/Supply Chain or relevant studies
• Preferably experience in customer service / with SAP

For interested candidates, please submit your latest resume to [email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599