Training And Development Manager

Role Overview

We are seeking an experienced Learning & Development leader to drive the planning, design, and implementation of corporate training programmes aligned with the organisation’s strategic objectives.

This role will lead enterprise-wide capability development, digital learning transformation, and external partnerships, while building a structured training ecosystem to support operational excellence and long-term growth within the F&B and hospitality sector.

Key Responsibilities

Training Strategy & Programme Development

• Analyse existing training frameworks and identify gaps, improvement areas, and enhancement opportunities.
• Design and implement structured training programmes across all staff levels, from frontline operations to leadership.
• Ensure programmes are aligned with business strategy, operational standards, and future capability requirements.
• Develop competency frameworks and structured career progression pathways.

Digitalisation & Innovation

• Lead the digital transformation of training programmes, including e-learning platforms, blended learning models, and training analytics.
• Implement scalable systems to track training effectiveness and workforce capability development.

Quality Assurance & Programme Effectiveness

• Develop and oversee operational assessment initiatives (e.g. service audits, mystery diner programmes) to evaluate training impact.
• Monitor KPIs to measure programme success and recommend continuous improvements.

External Partnerships & Funding

• Establish and manage relationships with external training providers and certification bodies.
• Oversee grant schemes and collaborate with relevant agencies to optimise available funding and industry support initiatives.
• Ensure compliance with regulatory and funding requirements where applicable.

Academy Development

• Lead the transformation of the internal Learning & Development function into a structured Hospitality Academy.
• Position the academy as a centre of excellence for capability building across the organisation and potentially the wider industry.

Requirements

• Proven experience leading Learning & Development or corporate training functions, preferably within F&B, hospitality, or service-driven industries.
• Strong programme design and curriculum development experience.
• Experience driving digital learning initiatives and transformation.
• Familiarity with grant administration and working with external agencies is advantageous.
• Strong stakeholder management and communication skills.
• Strategic thinker with strong operational execution capabilities.