Tailor (Paragon Outlet)

We are representing a retail luxury brand at Paragon to search for a tailor.

The Tailor plays a key role in extending the lifecycle of products through expert repair and remaking services, supporting the brand’s broader sustainability vision. This role is dedicated to delivering a highly personalized client experience—engaging, inspiring, and anticipating customer needs while building long-term relationships.

Key Responsibilities

Sales & Client Experience

• Provide a warm, genuine welcome, ensuring every client feels valued and part of a distinctive retail experience
• Deliver personalized tailoring and customization services to create unique pieces that reflect each client’s individuality while extending product longevity
• Offer a comprehensive range of repair and customization services, including:Hand and machine embroidery (including typographic designs)Patch, crystal, and stud applicationsBasic alterations and garment adjustmentsButton replacement, pins, and brooch applications
• Curate and present a catalog of customization designs and past creations to inspire clients
• Provide expert advice on bespoke services, guiding clients toward choices aligned with their personal style
• Partner closely with the retail team on sales, pre- and post-sales activities, stock support, and client retention initiatives
• Ensure accurate client data capture and profiling through internal digital tools

Brand & Product

• Represent the brand’s values and craftsmanship with authenticity and passion
• Ensure all customization work aligns consistently with brand identity and aesthetic standards
• Maintain the tailoring space in impeccable condition, in line with visual merchandising guidelines

Operations & Compliance

• Support daily store operations, including opening/closing procedures and inventory handling
• Ensure adherence to data protection regulations and health & safety standards
• Leverage digital systems and tools to enhance operational efficiency and client engagement

Requirements

• Good command of English
• Prior experience in retail or customer service is advantageous
• Strong interpersonal and communication skills, with the ability to engage clients thoughtfully
• Solutions-oriented mindset with sound judgment and problem-solving ability
• Collaborative team player with a proactive attitude
• Strong organizational and time management skills
• Adaptable and responsive to a dynamic retail environment