SUPERVISOR

The Role

The Supervisor is responsible for ensuring that the 4fingers’ “customer promise” is consistently fulfilled to all customers, quality store operations are maintained, store staff (particularly Team Member) are led and empowered in a positive manner and financial contribution is maximized.

The job requires customary and regular exercise of independent judgement and discretionary powers in day-to day performance of job duties and ensures that company policies are implemented and maintained in a consistent manner. Qualified Supervisor lead by example and have strong customer orientation good organizational, communication and people development skills.

Job Responsibilities:

Store Opening Duties until trading starts, which entails to receiving stocks, setting up of stations, organizing POS set-up for the day and checking on the following:

• Ensuring day to day operations run smoothly in accordance with company operation standards.
• Staff grooming according to company standards.
• Ensuring no expired stocks in chillers and freezers.
• Ensuring all SOPs are followed diligently by other crew members.
• Ensuring store is clean, tidy and organized.
• Ensuring new trainees are guided accordingly to training plan.
• Ensuring hourly checks are conducted.
• Ensure all temperature checks on equipment are done.
• Ensure store checklists are completed.

Store Closing Duties which entails to the following

• Ensuring store is properly clean, tidy and organized prior to locking up.
• Ensuring stores cash reconciliation and end-of-day POS closing procedures are conducted.
• Expired Stocks and Wastages are recorded accordingly.
• Ensure all store properties are accountable for.

Requirements:

• At least 2 years relevant working experience in Food and Beverage stores.
• Good verbal communication and interpersonal skills.
• Able to lead and motivate team members.
• Strong passion in Food and Beverage industry.
• Self-motivated, resourceful with a high degree of initiative, responsibility and maturity and people skills.
• Willing to work on shift-hours, weekend and public holidays.