Job Description

Responsibilities

manage store operations
lead and supervise a team of Assistant Managers, Supervisors and Crew
ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
maintain guidelines of food preparation to ensure that desired quality and standards are achieved
coach staff in providing excellent service experience to all customers
handle all customer queries and feedback in a professional and timely manner
ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
ensure that policies and standard operating procedures are strictly adhered to
handle selection and recruitment of staff
monitor work performance of all staff and enforce discipline when necessary
ensure on-the-job training is conducted for all staff
check on supplier operations and provide feedback to the Supply Chain Department if necessary

Requirements

GCE 'O' level
at least five years of relevant working experience in the food and beverage industry (experience in Japanese cuisine will be an added advantage)
a natural leader, highly communicative to lead and motivate staff
quality-driven with good understanding of local food and beverage trends
trained eye for detail and customer-centric
ability to work in a fast-paced environment

Work environment