Key areas of responsibility
- Main duties include to overlook the opening & closing procedures & mis en place of either the Lounge or Clubroom operations.
- Ensuring that the Junior & Senior Team following the correct orders of service.
- Assist where needed and give instructions how to perform better or faster.
- Attendance of the mandatory meetings when the Head Sommelier is not present
- Attend all service briefings when on duty.
- Make the plan for each service and assign the Sommeliers on duty to their respective roles and stations.
- Ensure everyone is following our standards of service.
- Ensure a smooth operation on the floor you are responsible for and please provide our guests with an experience that we deliver every day at the club, according to our principles and philosophy.
- Overseeing the floor and all tables currently in service to assist where necessary
- Effective communication with all other Managers on shift to ensure each tables experience is at its best.
- Dealing with any mistakes or complaints about wine service quickly and efficiently.
- Managing and overseeing of the Club events, Member or private.
- Assist the Head Chef and Head of Events with pairings.
Requirements
- Punctual and reliable for all shifts, meetings, and briefings
- Knowledgeable and enthusiastic about the company and its offerings
- Strong communication and interpersonal skills
- Approachable and collaborative in working with others
- Consistent care taken with professional appearance, in line with company grooming standards
- Demonstrates continuous learning and effort to improve knowledge and performance
- High attention to detail and commitment to maintaining service standards
- Dedicated, responsible, and adaptable in a dynamic work environment
- Able to work effectively with all departments and team members
- Flexible and willing to take on new challenges
- Passionate about providing excellent service and contributing to a positive workplace culture
- Honest, humble, and respectful in interactions with colleagues and members
- Open to feedback and proactive in making improvements
- Able to perform well in a friendly and sometimes casual environment while maintaining high professional standards
(We regret that only shortlisted candidates will be notified.)