ServiceNow Business Analyst (IT)

Key Responsibilities

Strategic Planning & Analysis

• Lead requirements gathering through human-centric design methods and visual techniques
• Conduct thorough analysis of current systems and processes to identify improvement opportunities
• Develop strategic roadmaps for digital transformation initiatives
• Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

• Guide technology selection and implementation strategies aligned with client’s architectural principles
• Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
• Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery

• Create detailed user stories, functional specifications, and acceptance criteria
• Oversee platform configuration, customization, and integration
• Manage solution deployment and ensure smooth operational transition
• Lead impact analysis for change requests and continuous improvements
• Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

• Build strong relationships with agency stakeholders and cross-functional teams
• Lead discovery workshops and requirements gathering sessions
• Drive user adoption through effective communication and training
• Collaborate with technical teams to resolve operational challenges
• Any other ad-hoc duties as assigned by supervisor

Required Qualifications & Experiences
Education& Professional Experience

• Relevant experience in digital transformation projects
• Proven track record of at least 2 successful ServiceNow implementations
• HR modules implementation experience on other platforms is an added advantage
• Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

• Proficiency n ServiceNow platform configuration and customization
• Experience with Agile methodologies and product-centric delivery
• Understanding of cloud architecture and modern development practices
• Working knowledge of AI tools and emerging technologies
• Experience in process automation and system integration

Essential Skills

• Advanced analytical and problem-solving capabilities
• Strong facilitation and workshop leadership abilities
• Excellent stakeholder management and communication skills
• Proven ability to influence and drive change
• Experience in government or large enterprise digital transformation

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: [email protected]

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd