Service Partner Enablement Manager

Job Description

In this role, you will work closely with Huawei internal teams and local service partners in Singapore to execute partner enablement programs, ensuring partners are properly trained, certified, and operationally ready to deliver high-quality services.

You will support the implementation of established training frameworks, certification requirements, and partner capability development initiatives, acting as a key coordinator between internal stakeholders and external partners. This role does not involve direct sales activities but plays a critical role in strengthening partner delivery readiness and long-term collaboration.

As both Mandarin and English are used extensively in daily work, fluency in speaking and writing both languages is required, as frequent communication with Chinese counterparts is involved.

---

Key Responsibilities

1. Partner Training & Enablement Execution

· Execute partner training programs and learning curricula in accordance with established service enablement frameworks.

· Organize and deliver training sessions, workshops, and webinars to enhance partner engineers’ and teams’ service delivery capabilities.

· Coordinate training logistics, materials, schedules, and participant engagement to ensure smooth execution.

2. Service Delivery Capability Development

· Support the development of partner service and delivery capabilities by identifying skill gaps and coordinating relevant enablement actions.

· Work with internal service teams to ensure partners understand service standards, delivery requirements, and operational expectations.

· Assist partners in improving delivery readiness to support consistent customer experience.

3. Certification & Compliance Support

· Support partner certification, authorization, and qualification programs, ensuring partners understand and comply with relevant policies and requirements.

· Track partner training completion, certification status, and related records.

· Assist in communicating updates related to service rules, certification criteria, and enablement policies.

4. Partner Relationship & Engagement

· Act as a key coordination point for service partners on enablement-related topics.

· Maintain regular communication with partners to understand their enablement needs and operational challenges.

· Support onboarding activities for new service partners, ensuring they are familiar with Huawei service offerings, processes, and expectations.

5. Enablement Events & Activities Support

· Support the organization and execution of partner events, enablement workshops, and selected marketing or awareness activities related to service enablement.

· Coordinate with internal teams to ensure activities align with industry focus and partner development plans.

6. Feedback & Continuous Improvement

· Collect feedback from partners on training effectiveness and enablement programs.

· Consolidate observations and provide input to improve enablement execution and partner experience.

Required Qualifications

· Minimum a Bachelor’s degree in Business, Management, or a related field, or equivalent practical experience.

· Proficiency in Mandarin (spoken and written) is essential to effectively liaise with Chinese-speaking head office, stakeholders, counterparts, and customers regarding new policies or initiatives developed by HQ.

· At least 3 years of experience in partner operations, service enablement, service delivery support, or related functions.

· Experience in channel operations, partner ecosystems, service delivery frameworks, training coordination, and certification processes.

· Strong coordination, communication and problem-solving skills, with a proven track record of collaborating effectively across internal teams and external partners.

· Ability to manage multiple tasks in a structured and organized manner.

· Proficiency in MS Word, Excel, and PowerPoint.

· Execution-oriented, detail-focused, and dependable.

· Proactive and self-motivated, with a strong sense of ownership.

· Comfortable working in a structured environment with defined processes and rules.

· Team player with the ability to build trust and maintain professional relationships.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258