Service Engineer (Physical IT Security)

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network and database
• Required to stand-by for night jobs (Rotational basis)

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: [email protected]

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd