Senior Tech Support Engineer

Job Title: Senior Tech Support Engineer
Location: Orchard MRT
Working Hours: Monday - Fri (9.00am – 6.00pm)
Salary: $3500-$4300

Key Responsibilities

· Customer Engagement & Coordination

· Work closely with customers to understand their technical requirements.

· Coordinate with customers’ IT vendors and maintenance support providers.

· Issue Ownership & Resolution

· Take full ownership of technical issues reported by customers.

· Track issues through to resolution and escalate appropriately when needed.

· Infrastructure Support & Maintenance

· Install, support, and maintain network infrastructure including:

· Routers, switches, firewalls, Wi-Fi controllers

· Servers, storage systems

· Ensure all setups follow best practices and standards.

· Technical Troubleshooting & Support

· Provide both onsite and remote support to end-users.

· Diagnose and resolve hardware/software/network issues efficiently.

· Technology Integration

· Support technical requirements in customer environments.

· Assist in integrating new technologies with existing systems.

Requirements

· Degree in Computer Science, Computer Engineering, or Information Technology

· Minimum 1 year in a System or Network Administrator/Engineer role (or similar)

· Familiarity with various operating systems and platforms

· Understanding of network infrastructure and IT support environments

· Strong problem-solving and troubleshooting abilities

· Good communication and interpersonal skills

· Resourceful, self-motivated, and able to work independently

· Cisco Certified Network Associate (CCNA) or equivalent

· Microsoft Certified Solutions Associate (MCSA) or equivalent