Senior Restaurant Manager

Key Responsibilities

1. Operations Management

• Oversee daily restaurant operations, including staff management, inventory control, and equipment maintenance.
• Ensure that hygiene, safety, and service standards comply with Singapore’s regulations and company requirements.
• Monitor food quality and service processes to uphold customer satisfaction at all times.

2. Team Management

• Recruit, train, and manage restaurant staff to enhance professional skills and service standards.
• Create and manage staff schedules, allocate duties effectively, and ensure efficient daily operations.
• Motivate and inspire the team, fostering a positive and collaborative work environment.

3. Financial Management

• Monitor the restaurant’s financial performance, including revenue, costs, and profitability.
• Develop and implement sales strategies to drive revenue growth and improve profit margins.
• Manage inventory effectively, minimise waste, and optimise procurement processes.

4. Customer Relations

• Handle customer feedback and complaints promptly and professionally to ensure swift resolution.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Promote the restaurant brand through social media and offline events to attract new customers.

5. Marketing & Promotions

• Collaborate with headquarters or the marketing team to plan and execute promotional campaigns.
• Analyse market trends and competitor activity and propose actionable improvement strategies.

Requirements

Education

• Bachelor’s degree; a major in Hospitality Management, Food & Beverage Management, or a related field is preferred.

Experience

• Candidates who are Singapore Citizen, with experience expanding an F&B chain from the ground up into overseas markets, are strongly preferred.
• Minimum 10 years of experience as a Store Manager in a Western dining restaurant; familiarity with the Singapore F&B market is a strong advantage.
• Proven ability to lead and manage teams effectively.

Skills

• Excellent communication and interpersonal skills.
• Proficiency in restaurant management software and office tools such as Excel and POS systems.
• Strong financial management and data analysis capabilities.

Language

• Fluency in both English and Chinese (spoken and written).

Other Requirements

• Strong resilience under pressure with excellent problem-solving abilities.
• A genuine passion for the F&B industry, a keen eye for detail, and a commitment to excellence.

Compensation & Benefits

• Competitive remuneration package.
• Performance bonuses and career advancement opportunities.
• Staff meals, medical insurance, and other employee benefits.

Job Type: Full-time

Benefits:

• Employee discount
• Food provided
• Health insurance
• Professional development

Work Location: In person, at Paragon