Senior/Project Coordinator, Social Enterprise & Retail Operations

Job Purpose

As a key member of the Resource Development Department at the Singapore Red Cross, you will lead the strategy, growth, and day-to-day management of our Social Enterprise retail operations at Red Cross House, the Red Cross Training Campsite, and the SDG Centre.

This is a customer-facing role centred on retail operations, volunteer coordination, and social enterprise initiatives, while also supporting logistics coordination for in-kind donations. You will play a meaningful role in transforming community contributions into sustainable humanitarian impact by delivering a positive and engaging experience for visitors, donors, and supporters.

Key Responsibilities
Retail Operations & Social Enterprise (Primary Focus)

● Oversee daily retail operations, including merchandising, stock presentation, and customer service excellence.

● Support the planning and execution of thematic sales campaigns, pop-up events, and community bazaars to drive revenue and visibility.

● Monitor inventory levels and coordinate timely stock replenishment.

● Ensure compliance with internal financial, procurement, and administrative policies.

● Maintain and update Standard Operating Procedures (SOPs) to ensure operational consistency.

● Prepare basic operational and sales reports to support performance tracking and decision-making.

Partnerships & Engagement

● Support outreach efforts to community partners and corporate organisations for collaborative initiatives.

● Assist in coordinating external engagement opportunities to expand awareness and visibility of the shop.

Donor-in-Kind & Logistics Support (Secondary Focus)

● Coordinate scheduling of donation collections and internal transfers.

● Ensure accurate documentation and tracking of in-kind donations.

● Liaise with internal teams for vehicle bookings and logistical arrangements.

Volunteer Coordination

● Schedule volunteers and provide on-site guidance to ensure smooth operations.

● Support volunteer engagement initiatives to foster a positive and meaningful volunteer experience.

● Collaborate closely with internal teams for effective volunteer deployment.

Job Requirements

Qualifications & Experience

● Minimum GCE ‘O’ Level or equivalent.

● Experience in retail, social enterprises, or non-profit environments preferred.

● Background in marketing would be advantageous.

Skills & Attributes

● Strong interpersonal and communication skills, with confidence in a customer-facing

environment.

● Organized, adaptable, and detail-oriented, with the ability to manage multiple priorities.

● Basic IT proficiency, including working with computers, MS Office, and other common software applications.

● Familiarity with Canva, social media platforms, and similar tools (optional but advantageous).

● Proficient in basic administrative processes.

Work Requirements

● Able to work weekends, public holidays, and varied shifts.

● Willing to support extended hours during events or peak operational periods.

● Comfortable with hands-on operational responsibilities.

Why Join Us?

This is more than retail management - it is an opportunity to build sustainable humanitarian impact through social enterprise innovation. Your work will directly translate community contributions into tangible support for those in need.