Senior Patient Service Associate (Recruitment Officer, Contract)

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Key Responsibilities:

1) Programme Recruitment & Data Management

• Track and analyse potential participant data using advanced Excel functions
• Maintain comprehensive recruitment databases with meticulous attention to detail
• Generate recruitment reports
• Ensure data accuracy and compliance with PDPA guidelines

2) Family Engagement & Screening

• Screen and assess family eligibility through systematic data analysis
• Guide prospective families through the programme enrolment process
• Coordinate with Social Work Assistants/Coordinators for recruitment of patient

3) Manage appointment scheduling via the hospital appointment system

4) Programme Support

• Coordinate with clinic staff to identify potential programme participants
• Maintain organised records of all recruitment activities
• Track and follow up on pending applications
• Administrative duties to support any ad hoc assignments, as when required

Requirements:

• Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience
• Healthcare or community service experience is advantageous
• Advanced Excel skills for data analysis and management
• Strong experience in database maintenance and data cleaning
• Proficient in Microsoft Office, OAS and SAP
• Ability to learn and navigate healthcare management systems
• Exceptional organisational skills
• Strong attention to detail in data handling
• Professional yet approachable communication style
• Ability to maintain objectivity while showing empathy
• Team player with initiative and problem-solving abilities
• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.