Senior Front Office Manager

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Hotel Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Ensures effective management of Front Office’s operations while maintaining the hotel’s standards and objectives of the Front Office Department.
• Maintains the profitability of upselling and compliments from guests via social media.
• Overall responsibility includes reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items.
• Co-ordinates with all relevant departments, especially Sales & Housekeeping in preparation of all check-ins and check-outs.
• Conducts spot checks of guest rooms at random intervals to ensure high standards of housekeeping are maintained.
• Oversees front desk reception, guest services, concierge services as well as telephone departments.
• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business.
• Ensures proper planning of staff rostering.

Secondary Responsibilities

• Provides training and coaching to front office staff in accordance with the hotel’s SOPs.
• Ensures reports and forecasts on anticipated room occupancy, bookings, arrivals, departures, house count, revenue and other statistics as required by Management are prepared in a timely and accurate manner.
• Conducts daily briefings and ensures all pertinent information is well received by team members.
• Responsible for staff discipline and ensures grooming is up to the hotel’s service standards.
• Responsible for orderliness of the lobby and parking areas of the hotel.
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• Diploma in Business Management / Hospitality Management or equivalent.
• Minimum 3 to 5 years of relevant experience in similar capacity.
• Able to exemplify leadership qualities and mentor all staff on job functions and excellence in customer service.
• Familiar with Hotel’s Property Management System and Global Distribution Systems on reservations connectivity.
• Upholds the Hotel’s core values at all times.
• Able to work independently and a good team player.
• Able to start within short notice.