Senior / Duty Manager

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation;

• Ensures Front Office staffing deployment appropriate for business volume;
• Ensure all team members are accurately trained and have the job-related tools and equipment required.
• Make time to interact with guests, solicit feedback and build relationships.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Conduct and ensures the neat of appearance of all guest services team as well as correct attitude and behavior, discuss problems that encounter on this point with Operations Manager / Front Office Manager

Requirement:

• Ability to multi-task
• Willing to work in 3 rotating shift, including weekends and public holidays
• Team player
• Knowledge in Opera system, handling cashiering and able to work in fast phase environment.
• Good leadership skill, decision managing, conflict resolution, public relations and communication.

If you have the appropriate qualifications and proven experience to deliver successfully on the above responsibilities, we invite you to send in your application. We thank you for your interest and regret we are only able to notify shortlisted candidates.