Salon Manager

Client Experience & Client Journey

• Offer highest level of guest experience through anticipation, planning and execution
• Responsible of the client journey in the 3 spaces (boutique, private space and exhibition space)
• Proactively conceptualizes new opportunities to engage, surprise and delight clients

Clienteling

• Develop partnerships with commercial 3rd parties and develop a strong networking across Singapore and beyond
• Promote the Salon and its activations internally and externally
• Develop new client prospects, Follow / Monitor Sales Associates’ contact plans & clienteling actions
• Partner closely with fellow SEA boutiques and Raffles hotel to offer to their VVIP guests an exceptional client experience
• Work closely with Clienteling and HJ teams in Singapore,Regional and HQ to establish Raffles as a destination for internal top clients

Maison identity and expertise

• Be an ambassador of the Maison
• Develop local PR activities events and partnerships
• Know the Maison’s products and History
• Ensure consistent Brand visual identity

Team Development

• Management of the team: set & follow-up objectives, challenge & develop the team, drive engagement.
• Handle HR different topics and issues
• Define recruitment needs, participate in recruitments and onboard new team members
• Animate the team (prepare brief, share information)
• Monitor the team performance
• Closely collaborate with Raffles hotel to support Butler training on VCA offering

Boutique Management

• Build boutique action plan to reach boutique targets, set and monitor targets for individual members
• Know clients & develop boutique’s portfolio
• Monitor boutique expenses (gifting, budget, travel expenses, boutique incentives etc)
• Handle & solve issues related to clients
• Advise clients and sell when needed & be a role model regarding the selling ceremony

Operations

• Ensure compliance with Group’s policies & enforce Maison’s commercial rules
• Ensure the Salon is operating well (stock, tools, roster) are well maintained at all times

Requirement

• Min. 5 years professional work experience in the Luxury industry in Management function

• Proven team leader
• Strong sense of client services and hospitality
• Entrepreneurial mindset with strong proactivity and creativity
• Excellent detail orientation skills
• Strong organisational skills
• Well-mannered, engaging and assertive presence