Sales Support Admin

Key Responsibilities:

Loan Processing & Administration

• Handle end-to-end processing of in-house loan applications for both Malaysia (MY) and Singapore (SG) markets.

• Ensure timely and accurate updating of loan cases in internal systems and portals.

• Liaise with sales consultants and external partners to gather required documentation and follow up on outstanding items.

• Maintain proper filing and documentation for all loan cases.

Operational & Dispatch Duties

• Perform dispatch tasks as required (e.g., handling physical documents, arranging deliveries/pickups).

• Coordinate with internal and external stakeholders to ensure smooth operational workflow.

• Provide backup support during Manager’s absence and assist in ensuring continuity of daily operations.

Compliance & Checks

• Conduct litigation checks and other due diligence steps as part of loan-processing requirements.

• Escalate any discrepancies or risk alerts to the relevant stakeholders.

Required Experience, Competencies and Skills:

• At least 2 years of experience in the automotive financing industry preferred.

• Prior exposure to sales administration, automotive loans, or dealership operations is advantageous.

• Strong administrative capability and attention to detail.

• Well-organized, systematic, and disciplined in follow-through.

• Willing to learn and adapt to new processes.

• Able to work independently while collaborating with sales and operations teams.

• Strong interpersonal and communication skills

• Proactive, positive, and willing to learn

• Ability to communicate in Mandarin to liaise with Mandarin‑speaking clients and business partners

• Proficient in MS Office, especially Excel.

• Comfortable with portal-based systems and internal workflow tools.

• Experience with in-house systems such as “Automate” (training will be provided if necessary).