Sales Quality Coach (Bank I Up to 6.5k)

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure to learn about banking products and services domain
• Central Location

The Job

• Monitor telesales calls (live and recorded) to ensure quality and compliance.
• Evaluate agent performance using scorecards and provide constructive feedback.
• Ensure adherence to company policies, data security, and regulatory requirements.
• Prepare reports on quality trends, gaps, and improvement areas for management.
• Recommend process improvements to boost productivity and customer experience.
• Document review findings and maintain accurate records in CRM systems.
• Participate in calibration sessions and support training programs to address skill gaps.

The Talent

• Prior experience in call center/telesales; QA or monitoring experience preferred.
• Strong verbal and written communication skills for clear feedback.
• High attention to detail to spot compliance issues and improvement areas.
• Analytical ability to interpret data and identify trends.
• Proficiency with call monitoring tools, CRM systems, and MS Office.
• Problem-solving skills to handle escalations and propose effective solutions.
  
  Next Steps
  

• Send your resume to [email protected]
• Email Topic: Sales Coach

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923