Sales Manager (Hotel)

Mama Shelter is more than a hotel — it’s a living, breathing social hub full of creativity, music, bold flavours and colourful personality. We’re a place where people come to work, play, celebrate, and connect. We’re now looking for a dynamic Sales Manager who can bring Mama’s spirit to the market and build strong relationships that drive revenue, brand awareness, and customer loyalty.

What You Will Do

Sales Strategy & Account Management

• Grow revenue across key segments (Corporate, Leisure, Celebrations, Groups, Entertainment).
• Develop and maintain strong relationships with clients, agencies, travel partners and local market players.
• Create and execute account plans to increase market share.
• Conduct regular sales calls, site inspections, client entertainment and networking activities.
• Identify new opportunities and emerging demand trends.

Business Development

• Actively research and pursue new business leads.
• Represent Mama Shelter at trade shows, networking events and industry activities.
• Develop creative proposals and solutions tailored to client needs.
• Collaborate with the Revenue and Marketing teams to maximise conversion and visibility.

Cross‑Functional Collaboration

• Work closely with Operations, Events, F&B, Culinary and Rooms teams to ensure flawless execution.
• Provide accurate forecasts and market feedback to Revenue Management.
• Contribute ideas for promotions, packages and brand partnerships.

Brand Representation

• Embody Mama’s personality in every interaction — bold, warm, original.
• Use storytelling to showcase Mama Shelter’s spaces, culture and experiences.
• Ensure all sales activities align with Mama’s brand identity and values.

What We’re Looking For

Experience

• Minimum 3–5 years of hotel sales experience, ideally in lifestyle, boutique or full‑service hotels.
• Strong background in corporate or group sales.
• Knowledge of the local market is a major advantage.

Skills

• Strong relationship‑building and negotiation abilities.
• Excellent communication and presentation skills.
• Results‑driven with strong analytical and organisational skills.
• Comfortable using sales systems (CRM, PMS, channel tools, etc.).
• Creative, curious and adaptable — able to think beyond traditional hotel sales.

Personality (the Mama touch!)

• Energetic, confident and personable.
• A natural connector who loves meeting people.
• Passionate about hospitality, creativity and community.
• Someone who stands out — in the best way.