Sales Executive

Job Description

The Sales Executive will support the sales team in generating revenue and driving business growth for the hotel. He/she is responsible for generating new business and managing client relationships. This role involves preparing detailed proposals and contracts, conducting site inspections, and coordinating with internal teams to ensure client satisfaction.

Primary Responsibilities

• Respond promptly and professionally to client enquiries regarding meetings and events.
• Conduct site inspections and show rounds of the hotel’s facilities to prospective and existing clients.
• Prepare detailed proposals and quotations covering venue rental, catering, accommodation, and additional services.
• Draft, review, and finalize contracts with clients to secure bookings and ensure clear terms and conditions.
• Liaise with clients to understand detailed event requirements (setup, flow, objectives, special requests).
• Collaborate closely with the operations, catering, and event planning teams to coordinate event logistics and ensure smooth execution.
• Prepare Event Orders (Banquet Event Orders – BEOs) accurately and comprehensively.
• Coordinate with internal departments (Banquets, Kitchen, AV, Housekeeping, Front Office, Engineering, etc.) to ensure seamless event execution.
• Attend pre-event meetings and internal briefings.
• Maintain proper documentation of client correspondence and agreements.
• Prepare event checklists covering fundamentals such as: room setup requirements, audio-visual needs, stage, lighting, and technical requirement and signage & directional boards
• Coordinate and confirm menu selections with clients and Culinary team.
• Arrange and oversee menu printing, tent cards, and event signage.
• Prepare table plans, seating arrangements, and floor plans.
• Monitor payment schedules and follow up on deposits and outstanding balances.
• Maintain accurate records of sales activities, client interactions, and event details using hotel systems.
• Follow up with clients post-event/ post stay to gather feedback and encourage repeat business.
• Identify and pursue new business opportunities to maximize hotel revenue.
• Attend industry events, exhibitions, and networking functions to promote the hotel’s meeting and event offerings.
• Uphold the hotel’s brand standards and deliver exceptional customer service throughout the sales and event process.
• Monitor market trends and competitor activities to inform sales strategies.
• Be an ambassador for Accor Live Limitless & Accor Plus, communicate and support the team by driving sales and obtaining feedback on the program

Competencies

• Strong negotiation skills and ability to prepare and manage contracts.
• Excellent communication and interpersonal skills.
• Ability to conduct professional site inspections and effectively present the venue.
• Proficiency with hotel sales and event management software (e.g., Opera) and standard office applications.
• Strong organizational skills with attention to detail.
• Ability to work collaboratively with multiple departments and manage multiple client accounts  

Knowledge and Experience

• High school diploma or 2 years’ experience in the food & beverage, sales , guest services, or related professional area.
• Experience in sales, preferably in hotel or related hospitality sectors.