Rooms Controller

Shangri-La Rasa Sentosa, Singapore

We are looking for a Rooms Controller to join our team!

As a Rooms Controller, we rely on you to:

• Act as the main contact for Rooms Control to record guest information accurately and coordinate follow-up actions with guests and other departments
• Monitor and manage room inventory daily by collaborating with Front Office and Housekeeping teams to maintain availability and accuracy
• Assign rooms efficiently to support smooth daily operations and optimize guest satisfaction
• Communicate operational issues and guest feedback promptly to relevant teams to ensure timely resolution
• Prepare and maintain accurate documentation and filing related to room operations
• Assist with administrative tasks to support room operations workflow
• Support the supervision of Service Associates to maintain service standards and operational efficiency

We are looking for someone who:

• Apply strong understanding of Front Office and room operations to daily tasks
• Exhibit attention to detail and maintain a guest-focused approach in all activities
• Use interpersonal and communication skills to collaborate effectively with colleagues and guests
• Possess experience in a similar role within a hotel or resort environment
• Be familiar with OPMS and hotel room control processes to manage room inventory and assignments

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!