Retail Marketing and Operations Associate

As the Retail Marketing & Operations Associate, you will be the backbone of daily store operations and the driving force behind our social-media activities. You’ll open and close the shop, handle inventory, provide top-notch customer service, and act as the primary voice of our brand on Instagram, Facebook, and Telegram groups. You’ll also help plan and execute in-store events—such as tournaments and deck-building tutorials—and manage e-commerce order fulfillment for both local and international customers.

Key Responsibilities

• Retail Operations (Daily Store Management)
• Open and close the physical store each day, including cash reconciliation, security checks, and ensuring shop presentation meets brand standards.
• Maintain overall shop cleanliness, organize merchandising displays, and provide point-of-sale (POS) support to cashiers or temporary staff.
• Inventory Management
• Receive and inspect incoming stock shipments; verify quantities and condition of items against packing lists.
• Update ERPNext (or equivalent) inventory records promptly and accurately.
• Perform routine stock counts (cycle counts), identify discrepancies (e.g., shrinkage or misplaced items), and coordinate reorders with suppliers or vendors.
• Customer Service
• Greet and assist walk-in customers: answer product questions, recommend TCG items based on play style or budget, and facilitate quick, friendly checkouts.
• Respond promptly and courteously to social-media chat-group inquiries and private messages, providing product information, order updates, and general support.
• Social Media & Community Management
• Draft, schedule, and publish content for Instagram, Facebook, and Telegram group channels—this includes promos, new-release announcements, event flyers, and player highlights.
• Monitor and moderate chat groups: encourage discussions, welcome new members, resolve customer questions or disputes, and enforce community guidelines.
• Track basic social-media metrics (likes, shares, comments, membership growth) and provide fortnightly or monthly summaries to management.
• Events & Community Engagement
• Assist in planning and running in-store tournaments, pre-release launch events, and casual meetups.
• Facilitate deck-building tutorials, teach basic game mechanics to new players, and organize friendly matches to maintain a welcoming environment.
• Coordinate with local game stores or influencers for co-promotions or collaborative events when opportunities arise.
• E-commerce Order Fulfillment
• Pick, pack, and label online orders accurately for both local and international shipping; ensure fragile or high-value items (e.g., booster boxes, promo cards) are properly protected.
• Prepare daily courier manifests, schedule pickups or drop-offs, and update order-tracking information in ERP or Shopify (or other platform).
• Handle returns or exchange requests: inspect returned items, update inventory appropriately, and communicate resolution to the customer.

Qualifications & Skills

• Experience:
• 0–3 years of hands-on retail experience, preferably within a hobby, gaming, or specialty retail environment.
• Prior involvement in social-media content creation or community management (e.g., Instagram, Facebook, Telegram).
• Familiarity with ERPNext, Shopify, or similar inventory/e-commerce management systems is a plus.
• Technical Skills:
• Proficient with social-media scheduling tools (e.g., Buffer, Hootsuite) or native platform features (Meta Business Suite).
• Basic photo editing or graphic-design aptitude (e.g., Canva, Photoshop) to create simple promotional assets.
• Comfortable using POS systems (e.g., Square, Vend) and handling cash reconciliation.
• Knowledge & Interests:
• Passion for trading card games (e.g., Magic: The Gathering, Pokémon, Yu-Gi-Oh!) or similar tabletop hobbies.
• Understanding of competitive formats and current meta is a bonus.
• Strong awareness of social-media trends and best practices for community engagement.
• Soft Skills & Attributes:
• Excellent communication and interpersonal skills: able to explain card rules clearly, resolve customer concerns, and moderate online discussions respectfully.
• Highly organized and detail-oriented, with the ability to juggle multiple tasks—inventory checks, content scheduling, and event logistics—simultaneously.
• Self-motivated and proactive: able to identify marketing opportunities, suggest promotional ideas, and take initiative without constant supervision.
• Adaptable: comfortable switching between floor-staff duties (e.g., cashiering, restocking) and digital tasks (e.g., drafting posts, responding to DMs) on a daily basis.
• Education:
• Nitec, Higher Nitec, Diploma, or Bachelor’s degree in Marketing, Business Administration, Communications, or related field preferred—but not strictly required if you have relevant retail/marketing experience.