Restaurant Supervisor (Japanese)

Job Summary

Ensure smooth daily service operations in a Japanese restaurant by leading and supporting the team, managing supplies, and maintaining high standards of guest service and food hygiene.

Responsibilities

• Execute daily service operations to meet Japanese restaurant standards and ensure guest satisfaction
• Collaborate with team members to maintain a positive and productive working environment
• Monitor and manage restaurant supplies to ensure adequate stock levels for smooth operations
• Train, counsel, and guide junior staff to perform their duties effectively and according to standards
• Demonstrate comprehensive knowledge of junior service staff roles and responsibilities to support their performance
• Handle guest verbal complaints promptly and professionally to resolve issues and maintain service quality
• Apply knowledge of Japanese guest service standards to deliver consistent and authentic dining experiences
• Follow food hygiene regulations and company quality standards to ensure a safe and clean environment
• Use basic computer software (Word, Excel, Outlook) to support administrative tasks related to restaurant operations
• Work efficiently under pressure to maintain service pace and quality during busy periods
• Apply creativity to manage unexpected situations and maintain smooth service flow
• Pay close attention to detail to uphold service and quality standards
• Collaborate effectively within a team to achieve operational goals and deliver excellent guest experiences

Required competencies and certifications

• WSQ Basic Hygiene Certificate
• Minimum education: ‘O’ Levels
• Minimum 2 years of experience in Japanese restaurant front-of-house operations or similar role

Preferred competencies and qualifications

• Basic computer skills in Word, Excel, and Outlook
• Knowledge of Japanese guest service standards
• Ability to handle guest verbal complaints professionally