Reservations Executive - Artyzen Singapore Hotel

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• To manage all incoming reservations, including phone, email, and online bookings. This includes processing reservations, confirming availability, and providing guests with relevant information regarding their stay.
• To maintain accurate guest records, including personal and payment information, preferences, and special requests.
• Ensure that guest profiles are up-to-date and reflect any changes to their reservation.
• Collaborate closely with the sales and revenue management team to maximize occupancy and revenue by upselling room types, promoting packages and promotions, and utilizing revenue management strategies.
• To provide exceptional customer service to all guests, ensuring that their needs and requests are met promptly and efficiently.
• Ability to anticipate and address guest concerns, providing solutions and alternatives as necessary.
• To collaborate closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure that all guest needs are met during their stay.
• To coordinate with these departments to ensure that any special requests are fulfilled, and that any issues are addressed promptly.
• To fully utilize reservation management systems to process reservations, manage inventory, and generate reports.
• Ensure that all systems are up-to-date and accurate, and that data is entered in a timely and efficient manner.

Qualifications:

• Prior experience in hospitality management or a related field may be preferred.
• Previous experience in hotel reservations, customer service, sales or Front office will be an added advantage
• To possess excellent verbal and written communication skills, with the ability to speak clearly and concisely.
• Ability to convey complex information to guests and colleagues in a way that is easy to understand.
• Exceptional customer service skills, with the ability to anticipate and address guest concerns and needs. You should be able to handle difficult or stressful situations with tact and diplomacy.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Ability to work under pressure, meet deadlines, and handle a high volume of reservations.
• Familiar with reservation management systems, online booking platforms, and other relevant software. You should be able to quickly learn and utilize new technology.
• Possess strong sales skills, with the ability to upsell room types, packages, and other amenities.
• Persuasive to guests to book their stay with your hotel over competitors.
• A strong attention to detail, with the ability to maintain accurate guest records and ensure that reservations are processed correctly.
• Depending on the location and clientele of the hotel, fluency in multiple languages may be preferred or required.
• Strong organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively with other team members.
• Ability to work a flexible schedule
• Ability to work in a fast-paced environment, while maintaining a high level of professionalism and attention to detail.
• Good command of written and spoken English.
• Adaptable and outgoing with excellent interpersonal skill.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.