Reception Executive at Physio/Osteo Clinic

Receptionist/Front of House at Physiotherapy Clinic – Join Our Team!

We are looking for a friendly and organized Clinic Receptionist to join our fast-paced physiotherapy & osteopathy clinic. If you enjoy providing excellent customer service and keeping things running smoothly behind the scenes, we’d love to hear from you!

Responsibilities:

• Warmly welcoming and assisting patients
• Scheduling and updating patient appointments
• Managing phone calls, emails, and messages promptly and professionally
• Addressing patient inquiries and handling complaints with care
• Processing payments and issuing receipts
• Tracking daily sales and closing end-of-day settlements
• Maintaining cleanliness and tidiness in the clinic
• Assisting patients with referrals and insurance letters
• Compiling and organizing monthly transaction summaries
• Supporting therapists with administrative tasks as needed

Requirements:

• Minimum 1 year experience as front of house/receptionist/administrator required.
• Knowledge of office management procedures
• Proficient in English (written and oral)
• Strong communication and interpersonal skills
• Customer service-oriented with a friendly and professional demeanor
• Ability to stay calm and polite under pressure (e.g., handling difficult questions or challenging patient interactions)
• Organized and able to meet deadlines

Full time hours (average 40 hours / week).

Working hours are shift based - weekdays are 8am-4pm or 12pm-8pm and alternating Saturdays 9am-6pm.

Start: ASAP

You’ll be part of a supportive team, interacting with patients, handling administrative tasks, and keeping the clinic running smoothly. If you enjoy working with people and want to develop valuable office and customer service skills, we’d love to hear from you!