Project Lead

Role & Responsibilities

• Lead and supervise the Administrative Support team in daily operations.

• Oversee end-to-end workflow of applications, including documentation verification, enquiry management, and accurate data entry.

• Ensure timely processing, service quality, and adherence to SOPs and data protection standards.

• Act as the main point of contact for escalated enquiries and liaise with internal and external stakeholders.

• Monitor team performance, identify gaps, and implement process improvements.

• Maintain updated records, prepare simple operational reports, and support training of new team members.

• Provide general administrative guidance and hands-on support when required.

Requirements

• Diploma or Degree in Business Administration, Management, or related discipline.

• At least 2 years of experience in administrative operations, project coordination, or team lead role.

• Strong organisational and problem-solving skills with high attention to detail.

• Excellent communication skills (written and verbal).

• Ability to lead a team, multitask, and work in a fast-paced environment.